Service Request Ticket - # 59286

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2016 01:21 PM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150250[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MR21TPG944 Location PDR

CPU Intel Core i7(2.2GHz dual-core , 4MB L3 cache)


OS MAC OS X 10.16 or 11.x (Big Sur) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018- shared license with desktop W#20141302; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;

Wireless NIC A4:D1:8C:D1:FB:06


Bluetooth NIC A4:D1:8C:D1:FB:07

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 02, 2016 02:34 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 02, 2016 02:34 PM 
Granted admin rights
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Ruby Tidwell Feb 02, 2016 01:57 PM 
Sent email to meet at 2:15
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Ruby Tidwell Feb 02, 2016 01:54 PM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Feb 02, 2016 01:21 PM 
****This is an email****
thanks..  the laptop # is 20150250[Edit Inv].  I am
available only between 2:15 and 3 today, between
noon and 1PM tomorrow (Wed) and between 2 and 3PM
on Thurs.  I know that's not much for this week
and hope someone is available during one of these
times.  My office is in ED 234.  Let me know what
time the person will come so that I can make sure
to stay in my office :)   

Thanks, 
Denise
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Katie Halvorson Feb 02, 2016 01:21 PM 
****This is an email****
Hi - I received a new laptop last week and was
trying to download the dropbox app and learned
that I don't have administration rights on my
laptop.  Can someone come and fix this so that I
can download some programs to my laptop?
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