Service Request Ticket - # 59288

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2016 02:12 PM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140662[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B2DV30 Location (WATER DAMAGE)going to pdr

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C3:AB


Wireless NIC AC:29:3A:A0:A7:C6


Bluetooth NIC AC:29:3A:A0:A7:C7


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Feb 23, 2016 03:38 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Feb 23, 2016 03:38 PM
Tricia printed out a new GFA form, filled it up
and gave it to Tricia with his new Dell laptop. I
removed his profile and admin on the dell laptop.
It's ready to go for other user. Only need to give
them admin.

His old mac is at my desk with the notes.

Went to his office, he is happy with his new mac. 

DONE
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Ruby Tidwell Feb 23, 2016 09:46 AM
Ranjit, I went over there but I didn't see it - 
you might need to have a new one printed.  Ask 
Sarah.
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Ranjit Kayastha Feb 22, 2016 04:20 PM
Delivered the laptop to him as he asked to be
there before 4. Added the printer and gave him
admin rights. I have asked Ruby to move it to AD.
I did bought back the old machine (his new Dell
laptop), it's currently at my desk. 
I also transferred all his files to his desktop as
he wanted to be there as before.
Everything is done, he is happy with his new mac. 
I think I forgot the new equipment setup paper at
his desk, I will get it tomorrow.
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Ranjit Kayastha Feb 22, 2016 03:45 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Feb 22, 2016 03:45 PM
**************************************************
Please add to domain and ready to go!!

**************************************************
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Ranjit Kayastha Feb 22, 2016 03:43 PM
everything is done and it's ready to go.

Printer and admin rights left.
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Ranjit Kayastha Feb 22, 2016 11:18 AM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Feb 22, 2016 11:18 AM
Started Imaging!
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Sarah Pettigrew Feb 22, 2016 10:01 AM
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Feb 22, 2016 10:01 AM
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and 
delivered to Ike Nail in SH102A. The WOU # of the MacBook is 
20140662[Edit Inv]. The old computer is 20100665[Edit Inv]. The Dell replacement 
W#20140707[Edit Inv] will need to be brought back for redistribution with all 
cables and bag. The new laptop is on the counter across from the 
storage shelves in ITC 008. 
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Tricia Flaherty Feb 22, 2016 09:49 AM
Status changed from (5) Completed to (1) Pending
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Tricia Flaherty Feb 22, 2016 09:48 AM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Feb 22, 2016 09:48 AM
Ike is not dealing well with his transition from
MAC t o PC and wants to swap back.  I asked Dyl to
go over and help him figure out accessing network
drives and getting around in Windows etc.  I will
work on getting a MAC laptop ready to swap with
the PC laptop he is currently using
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Ranjit Kayastha Feb 18, 2016 03:02 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Feb 18, 2016 03:02 PM
DONE
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Ranjit Kayastha Feb 18, 2016 03:02 PM
Delivered the set it up.
Gave him Ellington printer, set up I: drive for him.
Bought back his old mac 20100665[Edit Inv], I will put it
with the note for two weeks.
Gave him an extra laptop charger too.
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Ruby Tidwell Feb 18, 2016 03:02 PM
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Feb 18, 2016 02:16 PM
He is around today till 3 and then has a meeting.
 Tomorrow he is around 10-2.
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Jonathan Yoshikawa Feb 12, 2016 12:04 PM
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Feb 12, 2016 11:58 AM
left VM to schedule drop off time 
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Jonathan Yoshikawa Feb 12, 2016 11:41 AM
Task reassigned to Jonathan Yoshikawa.
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Ruby Tidwell Feb 08, 2016 11:19 AM
Sent email for availability
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Ruby Tidwell Feb 08, 2016 11:18 AM
Moved in AD
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Ruby Tidwell Feb 08, 2016 11:10 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Feb 08, 2016 11:10 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Feb 08, 2016 11:10 AM
Looks like Ranjit finished this up - final updates
installing now.
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Ruby Tidwell Feb 05, 2016 12:35 PM
Performed setup except for an unknown driver and 
Windows updates
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Ruby Tidwell Feb 03, 2016 09:29 AM
Started image
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Sarah Pettigrew Feb 02, 2016 02:12 PM
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Ike Nail in SH102A. The WOU # of the new laptop is 
20140707[Edit Inv] and the old laptop is 20100665[Edit Inv]. The new equipment is 
on the counter across from the storage shelves in ITC 008.
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