Service Request Ticket - # 59290

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2016 02:48 PM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR216F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D2:46:43


Wireless NIC 88:63:DF:8C:10:4F


Bluetooth NIC 88:63:DF:8C:10:50

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 04, 2016 08:20 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 04, 2016 08:20 AM 
I was able to get hold of Laron and explain to him
that Apple office package doesn't come with
publisher. I told him to copy his publisher files
to his H-Drive and try accessing it via remote
desktop. He use remote desktop and it work fine.
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Dyl Karbia Feb 03, 2016 08:21 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Feb 02, 2016 02:48 PM 
The office suite was put on his computer but
Publisher never got back on his computer.  He
would like it back on his office computer.

He is around tomorrow 8-12
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