Service Request Ticket - # 59293

Service Request Information

CONTACT Name Carrillo-Garcia, Adriana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2016 04:47 PM
Department Student Enrichment Program Phone 88550
Location Email carrilloa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150100[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag HP6T952 Description Dell Chromebook 11, Intel Celeron-Baytrail-M, 4GB
Serial No. HP6T952 Location SEP Student Checkout

CPU Intel Celeron-N2840 Processor


OS Chrome OS Software NO Office, Students will use Google Drives and Google Apps

Wireless NIC CC:3D:82:D2:D1:56

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 22, 2016 09:24 AM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Feb 22, 2016 09:24 AM 
Screen was installed last friday, good to go, all fixed :)
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Joanie Kinnaman Feb 04, 2016 01:12 PM 
ordered P0100062 on 2/4/2016
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Megan Thibeault Feb 03, 2016 02:09 PM 
Chromebook is on my desk
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Megan Thibeault Feb 03, 2016 02:09 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Feb 03, 2016 02:09 PM 
Adriana got the okay to proceed with this request.
Emailed Joanie to get a PO created.
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Megan Thibeault Feb 03, 2016 01:57 PM 
DSL949
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Megan Thibeault Feb 03, 2016 12:33 PM 
Quote:723928636
$103.98
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Megan Thibeault Feb 03, 2016 12:32 PM 
https://www.youtube.com/watch?v=NO5B1qKCS7M
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Megan Thibeault Feb 02, 2016 05:50 PM 
Got two quotes, will update tomorrow
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Megan Thibeault Feb 02, 2016 05:23 PM 
http://www.dell.com/support/incidents-online/us/en/19/contactus
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Katie Halvorson Feb 02, 2016 04:47 PM 
****This is an email****
Hello,

The Student Enrichment Program has Chromebooks
that we loan out to our students on a weekly
basis. A student just returned one and they know
it was their fault, but the screen is cracked. Is
there anyway to replace the screen or does it have
to be replaced completely? Also what do you think
it can cost? 

The number on the Chromebook is 20150100[Edit Inv]

Thank you,
Adriana
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