Service Request Ticket - # 59296

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2016 10:23 AM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150318[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HSNK382 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HSNK382 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715 -Adobe Design Standard CS5 -ArcGIS 10.2.2 Desktop -Aquifer win32 version 5 -Qgis 2.10.1 -Google Earth -VMware Client -Microsoft Office Suite -ARCGIS 10.2.2 -Autodesk -VMWare Client

Wired NIC 64:00:6A:88:BD:08


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Feb 19, 2016 05:15 PM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Babatunde Idahor Feb 19, 2016 05:14 PM
Set-up is complete.
Add Attachment
Babatunde Idahor Feb 19, 2016 12:55 PM
Updating inventory.
Add Attachment
Babatunde Idahor Feb 17, 2016 12:14 PM
Status changed from (4) On Hold to (2) Scheduled
Add Attachment
Babatunde Idahor Feb 17, 2016 12:14 PM
I've scheduled an appointment for 3P.M. tomorrow 
with Beeb at NS-218 to set-up all six(x6) 
machines.
Add Attachment
Babatunde Idahor Feb 15, 2016 01:03 PM
Status changed from (6) Ready to Deliver to (4) On Hold
Add Attachment
Babatunde Idahor Feb 15, 2016 12:05 PM
We are trying to fix the AutoCard application.
Add Attachment
Babatunde Idahor Feb 12, 2016 12:53 PM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
Babatunde Idahor Feb 12, 2016 12:50 PM
Machines added to AD.
W20150318
W20150319
W20150320
W20150321
W20150322
W20150323
Add Attachment
Babatunde Idahor Feb 12, 2016 12:47 PM
Inventory updated
Add Attachment
Babatunde Idahor Feb 12, 2016 12:40 PM
SOFTWARE INSTALLED:
-Adobe Design Standard CS5
-ArcGIS 10.2.2 Desktop
-Aquifer win32 version 5
-Qgis 2.10.1
-Google Earth
-VMware Client
-Microsoft Office Suite
-ARCGIS 10.2.2 
-Autodesk - pending
Add Attachment
Tricia Flaherty Feb 11, 2016 03:49 PM
***UPDATE 2-11-2016*** I made an account with
Joanie's email address as the username and 
it gave me access to the installer download there
is now ¿AquiferWin32 Version 5 (Winflow) 
Full Installation (32-bit) and AquiferWin32
Version 5 (Winflow) Full Installation (64-bit)
in the folder.  Please note registration
instructions in txt file at T:\Rockware_Aquifer 
TRICIA
Add Attachment
Tricia Flaherty Feb 11, 2016 03:22 PM
have Steve look for email from
jrumbaugh@groundwatermodels.com or
shipping@rockware.com in late December 2015 if he
can download please add it to T:Drive file
Add Attachment
Tricia Flaherty Feb 11, 2016 03:20 PM
Joanie and I do not have credentials to sign in
and download aquifer software, the seller
indicates that would have gone to Steve Taylor
directly and we only recieved a copy and that was
on 12/30/2015 acknowledging the order but no
username and password for logging into Rockware to
download the installer, etc.  I have started a T:
drive file at T:\Rockware_Aquifer
Add Attachment
Tricia Flaherty Feb 11, 2016 03:16 PM
T:\Autodesk\AutoDeskEducationMaster Suite2015

T:\7. LABS\NS218
Add Attachment
Babatunde Idahor Feb 11, 2016 02:38 PM
***** Incoming e-mail ****

Hi Tunde,

I talked to Dr. Taylor about that Aquifer 
program and he said he talked to Megan Eichler 
about getting it imaged so that it could be put 
on the machines easier.  He said that he has 
not heard back from her as of yet.  

That's is all I have found out about that 
situation.  Megan may know more.

Thanks as always for all your help!
Add Attachment
Babatunde Idahor Feb 10, 2016 01:00 PM
Aquifer is not on the T: drive. I've spoken to 
Beeb at NS to confirm if they have the 
installation cd. He will talk to Dr Taylor and get 
back to me.
Add Attachment
Babatunde Idahor Feb 05, 2016 04:49 PM
**** E-mail Continuation*****

THER ITEMS:
(1) Make sure that all lab machines have 
administrative privileges for Taylor, Templeton 
and Beeb Singson  (usernames: taylors, templej, 
singsonb)

(2) Install print drivers / default print 
services to NS218A lab printers "Waterboy" and 
"Owsley"

(3) There are two machines WOU20091517 and 
WOU20091514 that are to be replaced, that are 
connected to EPSON DS-6500 scanners along the 
west wall of NS218A.  The new machines that 
replace them need to be connected to scanners, 
and installed with updated drivers.

Thanks for working on this.  Beeb Singson is 
going to help as point of contact on machine 
replacement.  He is cc'd on this email.  Please 
contact myself and Beeb before removing / 
swapping out the machines.

Let me know if you have questions about the 
software.

s.t.
Add Attachment
Babatunde Idahor Feb 05, 2016 04:49 PM
**** Incoming E-mail *****
Hi Tunde - thanks for the note that the 6 new replacement machines have 
arrived for NS218A upgrade project.  The new machines are specifically 
replacing the following 2009-vintage old boxes in NS218A:
WOU20091513
WOU20091516
WOU20091515
WOU20091514
WOU20091512
WOU20091517
There are four other WOU2011-vintage machines currently in NS218A that are 
NOT being replaced, they are to remain as is.
I have reviewed the software list on the current images, plus thought of a 
couple others to include.  Here is a summary of what we need on those 
machines, we have the necessary licenses currently on the WOU2009 machines 
to be replaced (as listed above):
SOFTWARE:
Adobe Design Standard CS5 or equivalent (Illustrator, Photoshop, Acrobat 
Pro Editor) (local license to transfer off of old machines)

ArcGIS 10.2.2 (campus site license unlimited)

AutoDesk/AutoCAD 2015 (campus site license)

QGIS 2.10.1 (install includes Grass GIS, Sage GIS) (shareware)

Aquifer Win32 Version 5 (new academic site license just purchased in the 
past month through Joanie)

Google Earth (download/install most up to date version; shareware)

VMWare client (download / install most up to date version; for use with 
WOU VDI)

Microsoft Office Suite (purchased license with new boxes, via Tricia)

Standard WOU Computer Lab Software (web browsers, malware, tools, 
antivirus, etc. etc.)
Add Attachment
Babatunde Idahor Feb 04, 2016 04:52 PM
***** Out-Outgoing e-mail *****

Hello Dr Taylor, 

My name is Tunde- I work here at the University Computing 
Services.
We have six(6) new machines for the lab(NS218A).We would like to 
take an inventory of the special software's you have on your old 
machines, that way we can transfer it over to the new machines. I 
came around to take my inventory - but I would like to cross-check 
my list with your requirements:

SPECIAL SOFTWARE LIST
Adobe Design Standard
QGIS Desktop v2.10.1
OASIS controller
OS Geo4W Shell
Auto CAD 2015
SAGA GIS
Auto Desk 360
ARCGIS
Objective Imaging
MSYS
Let us know if we are missing anything else on list. 

Thank you.
Add Attachment
Babatunde Idahor Feb 04, 2016 02:31 PM
Task reassigned to Babatunde Idahor.
Add Attachment
Sarah Pettigrew Feb 03, 2016 10:23 AM
NEW EQUIP SETUP: 6 Dell computers and monitors need to be setup and delivered to Dr. 
Taylor in the NS218A lab. The WOU # of the computers are:
20150318
20150319
20150320
20150321
20150322
20150323
And the WOU #s of the monitors are:
20150324
20150325
20150326
20150327
20150328
20150329
Please discuss software needs with Dr. Taylor. The new equipment is on the counter across 
from the storage shelves in ITC 008. 
Add Attachment