Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Feb 04, 2016 10:52 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090916 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	6GS50M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:C7:CD:F3
	Wireless NIC	00:23:14:69:E6:78
	Bluetooth NIC	F0:7B:CB:A6:CF:89

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Feb 05, 2016 04:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Feb 05, 2016 04:24 PM	I was able to get hold of Angie and check the problem with her computer not accessing the payroll link. I spoke with John and he informed me that machine connected via wireless are unable access payroll link due to the security settings. The machine need to be connect with cable in other to access the payroll link. It works fine connecting via cat5 cable.	Add Attachment
Dyl Karbia	Feb 04, 2016 04:15 PM	We schedule an appointment to meet tomorrow morning.	Add Attachment
Shandelle Plasker	Feb 04, 2016 11:23 AM	Task reassigned to Dyl Karbia.	Add Attachment
Jessie Bergantinos	Feb 04, 2016 10:52 AM	**This is an email** I cannot open the payroll links from our department laptop. I am working on the laptop because a new system is being installed at the desk so I don¿t have access to the desk computer. Would you please send someone to help with this? Please put a priority on this. My student employees need to log in and out of the payroll link. The department laptop is 20090916. Thanks!	Add Attachment