Service Request Ticket - # 59311

Service Request Information

CONTACT Name Goularte, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2016 12:48 PM
Department Athletics Phone 88917
Location Email goularted@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20111045[Edit Inv] (opens in a new window) Bldg/Room NPE 115
Service Tag Description Dell P2210, Widescreen 22inch monitor w/ soundbar
Serial No. CN06H6FX7444523RAYWS Location Front Office station, Office Spec.
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 08, 2016 03:35 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 08, 2016 03:35 PM 
The ticket agent software was corrupted that was
the issue, removed it and installed it back again.
Did test print, its working now. 

Gave Dana Goularte and Glen Harris admin rights too.
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Ranjit Kayastha Feb 08, 2016 03:00 PM 
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Feb 04, 2016 01:41 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Feb 04, 2016 01:41 PM 
****This is an email****
My work extension is 88917, but I can be reached
on my cell phone the best at (253) 691-6263.
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Megan Thibeault Feb 04, 2016 01:09 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Feb 04, 2016 01:09 PM 
Please email back and let her know that we're not open on Saturdays 
and someone will assist her on Monday
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Katie Halvorson Feb 04, 2016 12:49 PM 
****This is an email****
I leave today at 1 but will be here Saturday
around 4, if this does not work for you I will be
in next week M-F 10-2pm.  The WOU number on my
computer is 20111045[Edit Inv]. 

Thank you!
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Katie Halvorson Feb 04, 2016 12:48 PM 
****This is an email****
Hi,

I'm not sure if you can help me uninstall
TicketAgent on my computer in New PE, but the
shortcut is not working properly so I am unable to
access it.  I have talked to the TicketAgent
people who say it is best to uninstall and
reinstall it.  I am unable to uninstall because I
need Administrative permission to do so.  Do you
know who I can talk to so I can get this uninstalled?

Thank you
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