Service Request Ticket - # 59315

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2016 03:12 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150332[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QP
Serial No. C02R530HFVH8 Location Going to PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; TechSmith Camtasia for MAC v2 from VISA2015005074; Adobe CC201* subscription NamedUser(Philip Wade)MAY2017

Wireless NIC F4:5C:89:A3:81:2B


Bluetooth NIC F4:5C:89:A3:81:2C

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 09, 2016 03:10 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Feb 09, 2016 03:09 PM 
Delivered the laptop and set it up. Gave him admin
rights. 

DONE
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Ruby Tidwell Feb 09, 2016 10:26 AM 
Moved in AD
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Ranjit Kayastha Feb 09, 2016 10:24 AM 
***********************************************
Please join to AD and ready to Delivery

***********************************************
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Ranjit Kayastha Feb 08, 2016 10:11 AM 
****This is an email****
Ranjit, I will be available on campus Tuesday Feb
9, 2016 from 2-5 pm. Are you able to meet me
during that time frame? We can meet in my office
NS 112 or NS 114. I will need WOU WiFi set up on
it to use it in classrooms. At this time I will be
"keeping" my old desktop at least into Summer (I
understand it will be taken off active duty).
thanksphilip
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Ranjit Kayastha Feb 05, 2016 04:56 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Feb 05, 2016 04:56 PM 
Emailed him asking for availability.
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Ranjit Kayastha Feb 05, 2016 04:56 PM 
Imaging is completed, Setup is done, Camtasia is
also installed in the laptop. It's ready to go now.
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Ranjit Kayastha Feb 05, 2016 04:16 PM 
Started Imaging
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Ranjit Kayastha Feb 05, 2016 03:21 PM 
Task reassigned to Ranjit Kayastha.
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Tricia Flaherty Feb 04, 2016 05:54 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 04, 2016 05:29 PM 
T:\camtasia\Camtasia_MACv2.x
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Sarah Pettigrew Feb 04, 2016 03:12 PM 
NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to 
Philip Wade in NS 112. The WOU # of the new laptop is 20150332[Edit Inv]. The old 
iMac is W#20100656[Edit Inv]. He will be keeping the old desktop computer. There 
is also a SuperDrive, wireless keyboard and mouse, additional power 
adapter, and 2 adapters that need to be delivered with the laptop. The new 
equipment is on the counter across from the storage shelves in ITC 008.
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