Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Stanavige, Kjerstin	Date	Feb 05, 2016 03:13 PM
	Department	The Research Institute	Phone	88474
	Location		Email	stanavigek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150317 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6C46J72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	6C46J72	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old desktop W#20120847 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	F8:CA:B8:4E:C4:87
	Wireless NIC	80:00:0B:DB:F1:C8
	Bluetooth NIC	80:00:0B:DB:F1:CC

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 26, 2016 02:31 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Feb 26, 2016 02:31 PM	installed Acrobat11 Pro, and InDesign CS6	Add Attachment
John Rushing	Feb 25, 2016 10:08 AM	App install/uninstall scheduled for 1pm on 2/26/2016	Add Attachment
Shandelle Plasker	Feb 25, 2016 09:50 AM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Feb 24, 2016 05:03 PM	T:\Adobe Acrobat\Acrobat11Pro T:\Adobe InDesign\InDesign CS6 If it asks for Adobe ID on install use this: T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeIDREQ'DFORCS6INSTALL	Add Attachment
Shandelle Plasker	Feb 24, 2016 04:42 PM	She has been setup. She would like her Adobe pro taken off her old machine that will be going to someone else and put on her new laptop. I am working on getting this done for her.	Add Attachment
Shandelle Plasker	Feb 24, 2016 04:41 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Feb 17, 2016 02:41 PM	**This is an email** Sounds good! Let's do Wednesday the 24th at 11.	Add Attachment
Megan Thibeault	Feb 17, 2016 02:41 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Feb 17, 2016 02:41 PM	I'll be out of the office during this time, can you help her 2/24 @11am?	Add Attachment
Megan Thibeault	Feb 17, 2016 12:05 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Feb 17, 2016 12:05 PM	**This is an email** Yes, that should be fine!	Add Attachment
Megan Thibeault	Feb 17, 2016 09:25 AM	**This is an email** Does Thursday at 11am work? Thanks, Megan	Add Attachment
Megan Thibeault	Feb 17, 2016 09:25 AM	I can do Thursday any time, or Friday between 2-3.	Add Attachment
Tricia Flaherty	Feb 11, 2016 09:50 AM	In the order notes Dawn brown indicated this: e will assign docking station that was ordered for Lyn Ayer on Order 8777 to Kjerstin instead of Lyn Ayer. *** that would be W#20150210 that was setup for Lyn in DEC on SR#58701, If this is actually done can you update the record for that W# to reflect new user and location? THX Tricia	Add Attachment
Megan Thibeault	Feb 11, 2016 09:29 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Feb 11, 2016 09:29 AM	**This is an email** Kjerstin, I just wanted to see what your availability looks like to deliver and setup your new laptop. Thanks, Megan	Add Attachment
Megan Thibeault	Feb 11, 2016 08:56 AM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Feb 11, 2016 08:14 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Feb 09, 2016 03:43 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Feb 09, 2016 10:27 AM	Moved in AD	Add Attachment
Ranjit Kayastha	Feb 09, 2016 10:26 AM	Setup is done and its ready to be delivered. Emailed Kjerstin asking for availability.	Add Attachment
Ranjit Kayastha	Feb 09, 2016 10:24 AM	********************************************* Please join to AD and ready to Delivery *********************************************	Add Attachment
Ranjit Kayastha	Feb 08, 2016 10:21 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Feb 08, 2016 10:21 AM	Started Imaging	Add Attachment
Sarah Pettigrew	Feb 05, 2016 03:27 PM	edit This is NOT a GFA setup. It is a regular new equipment setup and is not replacing an exiting station.	Add Attachment
Sarah Pettigrew	Feb 05, 2016 03:13 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Kjerstin Stanavige in TODD 205. The WOU # of the laptop is 20150317. There is also a wireless keyboard and mouse that need to be delivered with the laptop. The new equipment is on the counter across from the storage shelves in ITC 008.	Add Attachment