Service Request Ticket

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Service Request Information

CONTACT	Name	Wu, Yanwei	Date	Feb 08, 2016 09:36 AM
	Department	Computer Science Division	Phone	89121
	Location		Email	wuya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91909R0TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:A1:A8:04
	Wireless NIC	00:24:36:B5:24:A8
	Bluetooth NIC	00:25:00:C6:E8:3B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Feb 29, 2016 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Feb 29, 2016 09:39 AM	Completed setting up the security lab for Yanwei class.	Add Attachment
John Rushing	Feb 12, 2016 09:38 AM	Task reassigned to Dyl Karbia.	Add Attachment
John Rushing	Feb 10, 2016 09:46 AM	computer setup, on domain, user is admin, printers installed, network drive set. Still needs XP	Add Attachment
Megan Thibeault	Feb 09, 2016 09:33 AM	Task reassigned to John Rushing.	Add Attachment
Jessie Bergantinos	Feb 09, 2016 09:11 AM	Would like Windows XP installed on this computer. As well as on 20140562	Add Attachment
Katie Halvorson	Feb 08, 2016 10:30 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 08, 2016 10:30 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Katie Halvorson	Feb 08, 2016 10:30 AM	**This is an email** I need a initial set up. Thanks.	Add Attachment
Katie Halvorson	Feb 08, 2016 09:56 AM	Task reassigned to Service Request Desk.	Add Attachment
Katie Halvorson	Feb 08, 2016 09:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	Feb 08, 2016 09:56 AM	I received it last year. I may need to set up software on this desktop.	Add Attachment
Katie Halvorson	Feb 08, 2016 09:37 AM	**This is an email** Hi, The machine's number is 20090358. If i am not in office, please ask Sarah to open my door. Thanks.	Add Attachment
Katie Halvorson	Feb 08, 2016 09:36 AM	**This is an email** Good Morning, Kyle is working for me on the network security lab. Is it possible that I ask Kyle to set up the desktops in my office? Thanks.	Add Attachment