Service Request Ticket

Service Request Information

CONTACT	Name	Dawson, Jim	Date	Feb 09, 2016 11:27 AM
	Department	Natural Science Division	Phone	89225
	Location		Email	dawsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090550 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71NVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0072871; Camtasia Studio v8.5 WIN from VISA2015004714;
	Wired NIC	00:26:B9:74:7F:E0

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 09, 2016 03:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 09, 2016 03:09 PM	Restarted print spooler and he was able to print to Kodachrome. He only had 3 print credits left, which is why he was unable to print to NS004 on hood (pcount).	Add Attachment
Ruby Tidwell	Feb 09, 2016 02:33 PM	Verified that this computer is in AD and in the right location	Add Attachment
Katie Halvorson	Feb 09, 2016 02:29 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Feb 09, 2016 02:29 PM	He called and asked if you can meet him back up in same place	Add Attachment
Ruby Tidwell	Feb 09, 2016 02:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 09, 2016 02:07 PM	Ran gpupdate /force and restarted; printed successfully. He will call if it happens again.	Add Attachment
Ruby Tidwell	Feb 09, 2016 01:52 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jessie Bergantinos	Feb 09, 2016 11:27 AM	He has tried to print to multiple printers and nothing is coming out. Sometimes it does a few hours later. He has tried codochrome on krusty, ns004 on hoodm and darwin. He his available today after 1pm.	Add Attachment