Service Request Ticket - # 59353

Service Request Information

CONTACT Name Brown, Dawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2016 12:01 PM
Department Business Services Phone 88171
Location Email brownd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140358[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT002AG
Serial No. C1MP305ADV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wired NIC AC:87:A3:23:65:20


Wireless NIC 24:A0:74:EA:D3:8A


Bluetooth NIC 24:A0:74:EA:D3:8B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Feb 22, 2016 10:32 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 22, 2016 09:57 AM 
A spare monitor with WOU #20101394[Edit Inv] has been setup
for Patricia. I could not connect the monitor to
her Macbook as she was not in the office but i
left a note on how to connect the cord to the
display port on her Macbook and also asked her to
call if she needs help.
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Katie Halvorson Feb 19, 2016 10:57 AM 
****This is an email****
Hello,

I received a call from Shina at UCS this morning.
 He is ready to install the monitor. 
Unfortunately there is no one at the Ed Evaluation
Center today.  Can you please contact Marlene
Richards at 8-8817 on Monday to get into the office?



Thank you for your patience.

Dawn
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Ranjit Kayastha Feb 17, 2016 04:21 PM 
****This is an email****
Hello,

I received a call today from a tech (sorry, I
couldn't catch his name.)  He was ready to install
the spare monitor for Pat Ketcham.  I couldn't
reach Pat or anyone in Maaske Hall until now. 

If you go to Maaske Hall tomorrow, Marlene
Richards (8-8817 MH322) can get you in to the
right office.

Thanks,
Dawn
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Shina Oladiti Feb 17, 2016 12:59 PM 
Check on Patricia but she wan not in the office
and she left a note the she is not gonna be around
tomorrow. Left a VM for Dawn asking for time
availability.
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Shina Oladiti Feb 17, 2016 12:55 PM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Feb 17, 2016 11:34 AM 
please see me about this
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Megan Thibeault Feb 17, 2016 08:57 AM 
Task reassigned to UCS Tech.
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Jessie Bergantinos Feb 16, 2016 08:07 AM 
Pat Ketcham emailed asking for update
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Megan Thibeault Feb 10, 2016 12:21 PM 
I want to talk to Tricia about this
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Megan Thibeault Feb 10, 2016 12:21 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 10, 2016 12:21 PM 
Status changed from (1) Pending to (4) On Hold
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Katie Halvorson Feb 10, 2016 12:01 PM 
****This is an email****
Hello,

Do you have a spare monitor and cables at UCS that
you could set up in MH324 for Pat Ketcham to use?
 She will be using her Macbook 20140358[Edit Inv] there. 

Thank you,
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