Service Request Ticket - # 59354

Service Request Information

CONTACT Name Lune, Stefanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2016 01:04 PM
Department Creative Arts Phone 88461
Location Email pricesg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20141305[Edit Inv] (opens in a new window) Bldg/Room RA
Service Tag Description HP DesignJet Z5200 Photo Printer #CQ113A
Serial No. CN52F6K006 Location Theatre Department

Model CQ113A Hostname limo2.wou.edu/140.211.114.103
Notes HP Thermal InkjetMax Res Up to 2400 x 1200 optimized dpi, HP Vivera pigment ink, 32 GB (virtual memory capacity)160 GB hard disk, Gigabit Ethernet, Hi-Speed USB 2.0, 44in paper width, Built-In PostScript Support; HP 70 Matte Black & Cyan, Light Magenta & Light Cyan,Magenta & Yellow, Photo Black & Light Gray Printheads;Introductory Magenta, Yellow Light Magenta, Light Cyan, Photo Black, Light Gray, Matte Black, Cyan Ink Cartridges,Power Cord, Printer Stand (44.0")& Original HP Sample Media Roll Ink/Toner Refill HP 70 inkjet cartridges and printheads

Wired NIC 00:26:55:16:EF:CA

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Feb 23, 2016 01:12 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Feb 23, 2016 01:12 PM 
Status changed from (4) On Hold to (1) Pending
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Babatunde Idahor Feb 23, 2016 01:12 PM 
I spoke to Stephanie. The HP printer is fine now.
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Babatunde Idahor Feb 15, 2016 01:04 PM 
Status changed from (1) Pending to (4) On Hold
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Babatunde Idahor Feb 15, 2016 12:24 PM 
Amanda is going to run a test next time she is 
at the office.

**** Outgoing E-mail *********
Amanda,

Whenever you come in next, go ahead and test 
the large format HP printer and see if it is 
working correctly and let me know.

Thanks,
Stefanie Price
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Babatunde Idahor Feb 10, 2016 01:54 PM 
I got the Konica Minolta Copier(krusty-CA-Veronica) set-up done. I 
couldn't test out the HP Z5200 Postscript printer(krusty-Limo) - 
because it was in use by someone else. I'll check-in with her later on 
in the day.
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Babatunde Idahor Feb 10, 2016 01:32 PM 
Task reassigned to Babatunde Idahor.
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Katie Halvorson Feb 10, 2016 01:04 PM 
Multiple people have tried printing from
(20120650) to this printer, and it doesn't seem to
ever work.  They have had a tech come and try and
fix it but nothing is working.  

They need the konoco to be connected to this
computer as well.  The computer seems to be the issue.

computer is in RA 102
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