Service Request Ticket

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Feb 10, 2016 01:42 PM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2VQDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:CF:BF:18
	Wireless NIC	EC:35:86:48:1E:96
	Bluetooth NIC	EC:35:86:48:1E:97

TECHS	Submitted by	Tom Groves	Contact	grovest@wou.edu	88920
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Feb 11, 2016 02:10 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Feb 11, 2016 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Feb 11, 2016 02:10 PM	I was able to get hold of Jesse and check the problem with his IMac not loading the web browser. I realize while logging into his system he need click on the create button. Because it create a new Key chain for the system to work properly.	Add Attachment
Paul Lambert	Feb 11, 2016 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Paul Lambert	Feb 11, 2016 11:03 AM	Jack is good. Computer gets an ip. Safari cannot load and I get a message saying a library needs to be repaired. It needs some UCS Desktop Support Love.	Add Attachment
Tom Groves	Feb 10, 2016 01:42 PM	Repair or activate a network jack in the cubicle below. Jesse Poole can direct if needed. The customer believed this port to already be active at one point. **This is an email** it is the first cube on the left; next to the front desk.	Add Attachment