Service Request Ticket

Service Request Information

CONTACT	Name	Hutchings, Timothy	Date	Feb 10, 2016 04:47 PM
	Department	Creative Arts/Art	Phone	89209
	Location		Email	hutchingst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130101 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
	Serial No.	D25L60Q4DNMM	Location	PDR
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297
	Wired NIC	10:DD:B1:EE:EF:92
	Wireless NIC	8C:2D:AA:5B:F7:CF
	Bluetooth NIC	8C:2D:AA:5B:F7:D0

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Feb 12, 2016 09:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Feb 12, 2016 09:50 AM	Check both IMac listed in the service request. With troubleshooting done I realized the machine lost connection with the domain. I unbind and re-bind and it solve the problem.	Add Attachment
Shandelle Plasker	Feb 11, 2016 02:23 PM	Task reassigned to Dyl Karbia.	Add Attachment
Courtney Croy	Feb 10, 2016 04:49 PM	Correction: The last WOU# is for something else, the correct one is 20130107. The one ending in 115 is right though.	Add Attachment
Courtney Croy	Feb 10, 2016 04:47 PM	There are 3 computers that people cannot log onto. The WOU# for the other 2 are: 20130115 20130110	Add Attachment