Service Request Ticket - # 59361

Service Request Information

CONTACT Name Hutchings, Timothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2016 04:51 PM
Department Creative Arts/Art Phone 89209
Location Email hutchingst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130110[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60BRDNMM Location PDR 2023 Giveaway

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:E2:B4:3B


Wireless NIC 8C:2D:AA:5F:9F:4D


Bluetooth NIC 8C:2D:AA:5F:9F:4E

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 18, 2016 12:23 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 18, 2016 12:23 PM 
I was able to get hold of Timothy and met with the
student who had the issue. The student couldn't
log into her machine. I just unbind and rebind the
machine and she was to log in successfully.
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Ranjit Kayastha Feb 12, 2016 10:45 AM 
His next class is Monday 2-5, the student who lost
the file we can have a look with snapshot. He
emailed be back about his class.
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Shandelle Plasker Feb 11, 2016 02:24 PM 
Task reassigned to Dyl Karbia.
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Ranjit Kayastha Feb 11, 2016 08:12 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Feb 11, 2016 08:11 AM 
There is a class till 3pm today. After 3 the room
is empty. 3-5 pm.
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Ranjit Kayastha Feb 11, 2016 08:09 AM 
Task reassigned to Ranjit Kayastha.
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Courtney Croy Feb 10, 2016 04:51 PM 
This computer crashed which caused a student to 
lose files even though they were saved to the h-
drive.
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