Service Request Ticket - # 59365

Service Request Information

CONTACT Name Poole, Jesse   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2016 01:09 PM
Department Student Success & Advising Office Phone 88083
Location Email poolej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25KV2VQDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:CF:BF:18


Wireless NIC EC:35:86:48:1E:96


Bluetooth NIC EC:35:86:48:1E:97

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 11, 2016 01:14 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Feb 11, 2016 01:14 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 11, 2016 01:14 PM 
Duplicate of SR# 59356
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Shandelle Plasker Feb 11, 2016 01:09 PM 
They are able to log into the computer but when
they try to get onto the Internet it doesn't do
anything. He's tried clicking on all the browser
available and nothing happens
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