Service Request Ticket - # 59367

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2016 02:15 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20140130[Edit Inv] (opens in a new window) Bldg/Room HL 203
Service Tag 1P7TS12 Description Dell Wyse P25 Zero Client with 32MB Flash/512MB
Serial No. 1P7TS12 Location HL203 Study Room

CPU Teradici TERA2321 PCoIP


OS Unknown Software Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097

Wired NIC 00:80:64:CC:B0:7F

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 23, 2016 02:25 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 23, 2016 02:24 PM 
replaced monitor with 20081066[Edit Inv]. Jonathan took old 
monitor back for PDR.
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John Rushing Feb 23, 2016 02:22 PM 
Task reassigned to John Rushing.
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John Rushing Feb 23, 2016 12:50 PM 
Task reassigned to Jonathan Yoshikawa.
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John Rushing Feb 23, 2016 10:30 AM 
took over a spare Wise client and it was doing 
the same thing.  It looks like the monitor is 
actually going out.  There was a conference 
starting so I will bring the monitor over later.
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Jessie Bergantinos Feb 23, 2016 09:29 AM 
Priority changed from (3) Priority to (2) High Priority.
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Jessie Bergantinos Feb 23, 2016 09:29 AM 
Lots of student groups coming in today and would
like to be a high priority
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Jessie Bergantinos Feb 23, 2016 09:29 AM 
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Feb 23, 2016 09:29 AM 
Screen displays for 20 seconds and goes blank to a
black screen
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John Rushing Feb 19, 2016 12:30 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 19, 2016 12:30 PM 
reset Wise client profile. Now it is working 
again.  It was sending the video signal to 
monitor two after you login.
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Jessie Bergantinos Feb 16, 2016 10:52 AM 
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Feb 16, 2016 10:52 AM 
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Feb 16, 2016 10:52 AM 
Computer is having the same issue and is not
connecting to the server.  Chris requested that
John take a look because he thinks it's a problem
with VDI, not a cable.
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Babatunde Idahor Feb 11, 2016 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Feb 11, 2016 02:36 PM 
The vdi cable seems to be failing. If that happens 
again we can go ahead and change it.
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Babatunde Idahor Feb 11, 2016 02:23 PM 
Task reassigned to Babatunde Idahor.
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Jessie Bergantinos Feb 11, 2016 02:15 PM 
After logging in, computer goes to a black screen
and does not respond.  They did a hard reset, and
it happens all over again.  They started having
this problem before this term started.


Computer located in HL203
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