Service Request Ticket

Service Request Information

CONTACT	Name	Kunkle, Alex	Date	Feb 12, 2016 10:50 AM
	Department	Student Success & Advising Office	Phone	88506
	Location		Email	kunklea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110004 (opens in a new window)	Bldg/Room	SAC 118
	Service Tag	G1FR2Q1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	G1FR2Q1	Location	Conference room
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163
	Wired NIC	5C:26:0A:6C:9A:4A
	Wireless NIC	A0:88:B4:7B:89:A8
	Bluetooth NIC	D0:DF:9A:3D:3F:6C

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 16, 2016 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 16, 2016 08:15 AM	Called and checked in; it hasn't happened again but he will call if it does.	Add Attachment
Ruby Tidwell	Feb 12, 2016 11:48 AM	It's been a new and inconsistent problem, only happening once in a while, beginning this week. They are running a local account with special settings, used for their tutors to log in and out. Don't reimage if possible. Ran updates & ensured drivers, etc. All seems to be functional. Restarted a few times without issue. They will call if it happens again.	Add Attachment
Ruby Tidwell	Feb 12, 2016 11:08 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Kyle Arthenayake	Feb 12, 2016 10:50 AM	Once computer logs in it takes about 10-15 minutes to start up. Some pages do not open up and says it doesn't work. (student worker Kelly called this in)	Add Attachment Public