Service Request Ticket

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Service Request Information

CONTACT	Name	Trine, Erin	Date	Feb 12, 2016 11:01 AM
	Department	Deaf Studies and Professional Studies	Phone	88730
	Location		Email	trinee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131017 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20LF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --Camtasia for Mac Acad V2.10.4 from VISA2015005093 FEB2016
	Wired NIC	68:5B:35:D2:C2:84
	Wireless NIC	88:63:DF:8C:12:B3
	Bluetooth NIC	88:63:DF:8C:12:B4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Feb 23, 2016 03:51 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Feb 23, 2016 03:51 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Feb 23, 2016 03:51 PM	installed camtasia	Add Attachment
Jonathan Yoshikawa	Feb 22, 2016 12:58 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Feb 22, 2016 12:58 PM	email to schedule	Add Attachment
Jonathan Yoshikawa	Feb 19, 2016 12:28 PM	not in 2/19	Add Attachment
Jonathan Yoshikawa	Feb 18, 2016 03:33 PM	not for 2/18	Add Attachment
Jonathan Yoshikawa	Feb 18, 2016 12:46 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Babatunde Idahor	Feb 17, 2016 12:12 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ruby Tidwell	Feb 16, 2016 03:52 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ruby Tidwell	Feb 16, 2016 03:51 PM	**This is an email** Thank you! I didn¿t realize this would go through so soon. I should have time Thursday afternoon after my office hours to come by and get it installed if that works for you. Thank you,	Add Attachment
Ruby Tidwell	Feb 16, 2016 08:35 AM	Sent email for availability	Add Attachment
Jonathan Yoshikawa	Feb 12, 2016 12:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jonathan Yoshikawa	Feb 12, 2016 12:02 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jonathan Yoshikawa	Feb 12, 2016 12:02 PM	left VM for availability.	Add Attachment
Jonathan Yoshikawa	Feb 12, 2016 11:18 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Tricia Flaherty	Feb 12, 2016 11:01 AM	installer and key at: T:\camtasia\Camtasia_MACv2.x	Add Attachment