Service Request Ticket - # 59374

Service Request Information

CONTACT Name Kment, Tony   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2016 02:15 PM
Department Facilities Services Phone 88974
Location Email kmentt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150335[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HRYS382 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HRYS382 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:96:CB:A3

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 16, 2016 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 16, 2016 03:31 PM 
20040514[Edit Inv]
20031105[Edit Inv]
20081066[Edit Inv]
20031297[Edit Inv]
20071166[Edit Inv]
20070474[Edit Inv]

Brought back to office and updated inventory
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Ruby Tidwell Feb 16, 2016 02:54 PM 
Went over and set up; old equipment still needs 
to be picked up and inventory still needs to be 
updated for that equipment (4 monitors, 2 
machines, and some cords/peripherals).

Setup forms are at my desk to be completed when 
inventory is updated.
Invoice has been signed and turned in to 
Joanie.
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Ruby Tidwell Feb 16, 2016 01:18 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Feb 16, 2016 01:00 PM 
Setup forms are at my desk for whoever goes down 
to setup stations tomorrow.
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Jonathan Yoshikawa Feb 16, 2016 12:57 PM 
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Feb 16, 2016 12:57 PM 
All machines, monitor, and wiring @PP 
needs time to ask emp to save to H drive.  
Setup Wednesday 2/17
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Jonathan Yoshikawa Feb 16, 2016 11:24 AM 
Task reassigned to Jonathan Yoshikawa.
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Ruby Tidwell Feb 16, 2016 09:44 AM 
****This is an email****

Thanks Ruby, I will have the folks do what you 
have asked today. One of the machines will be 
set up for new employee and won't have anything 
to back up.  Tony
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Ruby Tidwell Feb 16, 2016 08:05 AM 
Sent email for availability
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Ruby Tidwell Feb 15, 2016 04:38 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Feb 15, 2016 04:37 PM 
Updates finished; ready to deliver.  Machines are 
back on the shelf
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Ruby Tidwell Feb 15, 2016 03:37 PM 
All moved in AD; running final updates on 0337 now
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Ruby Tidwell Feb 15, 2016 11:43 AM 
Started image of 20150337[Edit Inv] (still needs full 
prep)
The other two had already been imaged and are 
now prepped and running Windows updates.

All are at the imaging station
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Sarah Pettigrew Feb 12, 2016 02:15 PM 
NEW EQUIP SETUP: 3 Dell computers and monitors need to be setup and 
delivered to Physical Plant. 
PP 114:
Computers: 20150335[Edit Inv] and 20150336[Edit Inv]
Monitors: 20150338[Edit Inv] and 20150339[Edit Inv]
PP 112:
Computer: 20150337[Edit Inv]
Monitor: 20150340[Edit Inv]
A secondary contact for setup is Alan Philips (ext. 88862). The new 
equipment is on the counter across from the storage shelves in ITC 008.
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