Service Request Ticket - # 59383

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2016 12:05 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100134[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 278WMM1 Description Dell Optiplex 960
Serial No. 278WMM1 Location Going to PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:35

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

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Entered by Date Memo
Ranjit Kayastha Feb 15, 2016 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 15, 2016 02:44 PM 
DONE
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Ranjit Kayastha Feb 15, 2016 02:44 PM 
The computer is of Omlid Allison. 
The computer wasn't powering on.
Is out of warranty and is not a GFA.
Thought the power supply might be the issue so
went to the PDR. Got a power supply from one old
machine.
Changed it, it working now.
Set it up back to his office. 
Sarah was not there Clare was there so I informed
her to infirm Sarah that I changed the power supply.
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Kyle Arthenayake Feb 15, 2016 12:05 PM 
computer died and popped
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