Service Request Ticket - # 59389

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2016 02:25 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130050[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL133982E Location PDR

Model ColorQube 8870 Hostname learninglab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.24 Metered Code: 0598 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:1E:8A:39

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 04, 2016 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 04, 2016 11:33 AM 
All fixed
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Shandelle Plasker Feb 22, 2016 10:19 AM 
This has been fixed and the printer is back were
it should be. I noticed that when you print in
color it only takes one print credit. I checked
the setting in the server and they were wrong. I
changed it to the correct settings and the issue
is still happening. I need to look more into this.
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Shandelle Plasker Feb 19, 2016 10:24 AM 
The printer is fixed but I need to swap Ip address
which Paul is out today to do this for me.
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Shandelle Plasker Feb 18, 2016 12:09 PM 
The loaner that i put ion there is WOU#20101525[Edit Inv]
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Shandelle Plasker Feb 17, 2016 03:06 PM 
Called Xerox to have someone come down and fix
this. The Ref # is 21102703
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Shandelle Plasker Feb 15, 2016 05:08 PM 
I went down and restarted the printer. Still gave
the same error. I looked up the error in the
service manual and the error states that "Cyan
obstructed, reservoir not filled. 

I will be setting them up with a loaner in the
morning so I can bring this back to my desk.
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Shandelle Plasker Feb 15, 2016 02:26 PM 
Student that called this in is the student front
desk worker. Her name is Kellie Woodward.
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Shandelle Plasker Feb 15, 2016 02:25 PM 
The printer in APSC 401 (Advising) is giving error
93,984.00.
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