Service Request Ticket - # 59393

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2016 05:15 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130224[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28GN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28GN8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; TRANSFER from W#20110097 Camtasia 7.1 from ODS Grant bundle, Dragon Naturally Spring Prem Ed. v12 from P0092529, This station gets full Adobe CC2015 for WIN from Student LAB license; Start-Stop UNIVERSAL Transcription System STd Edition V.12.0.11 from VISA2015005099 FEB2015 SR59393;VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:8A:DB:AA

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 22, 2016 12:24 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Feb 22, 2016 12:24 PM 
Delivered and set it up, did test, works fine.

DONE!
 Add Attachment
Ruby Tidwell Feb 22, 2016 11:41 AM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Ruby Tidwell Feb 22, 2016 11:28 AM 
He is available now or after lunch
 Add Attachment
Katie Halvorson Feb 17, 2016 10:06 AM 
He called and said he is around till 5 today and
to come anytime.
 Add Attachment
Ruby Tidwell Feb 17, 2016 08:37 AM 
Left VM for availability and let him know it 
appears to be USB powered
 Add Attachment
Tricia Flaherty Feb 16, 2016 11:29 AM 
FYI I believe the pedal is USB powered as no power
adapter was in the box... not sure what he is thinking
 Add Attachment
Tricia Flaherty Feb 16, 2016 11:28 AM 
****This is an email****
Hi,

This software should be installed on the PC in HL
221. Do you have an extra power strip? That's the
one issue about the room -- I think we're out of
plugs, and I know the pedal will take a plug.

If you can't spare a plug, let me know and I'll
see if I can get the library to order one.

WOU# of Pc in that room is:

PC: 20130224[Edit Inv]


Thanks,

Scott
 Add Attachment
Jessie Bergantinos Feb 16, 2016 11:27 AM 
Task reassigned to UCS Tech.
 Add Attachment
Jessie Bergantinos Feb 16, 2016 11:27 AM 
Task reassigned to Tricia Flaherty.
 Add Attachment
Jessie Bergantinos Feb 16, 2016 11:27 AM 
He emailed saying that the room is out of plugs
and asked if we have an extra to spare, otherwise
he will order one from the library
 Add Attachment
Tricia Flaherty Feb 16, 2016 11:27 AM 
Task reassigned to UCS Tech.
 Add Attachment
Tricia Flaherty Feb 16, 2016 11:18 AM 
The Start Stop installer and reg info can be found
at T:\StartStop Transcription Software and the box
with USB pedal and setup instructions, etc will be
on NEW Equip counter shelf in ITC008 with invoice
 Add Attachment
Tricia Flaherty Feb 15, 2016 05:15 PM 
I don't have the computer W# that this goes on
yet.  I have left a message with Scott Carter but
have not heard back from him.  I will update this
SR once I have that detail.
 Add Attachment