Service Request Ticket - # 59403

Service Request Information

CONTACT Name LeJeune, Marie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2016 10:37 AM
Department Education & Leadership Phone 88450
Location Email lejeunem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130554[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM32KQDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:8E:40


Wireless NIC 60:03:08:EB:F5:EE


Bluetooth NIC 60:03:08:EB:F5:EF


TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Feb 23, 2016 01:10 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 23, 2016 01:10 PM
She came and picked it up; John helped finish set 
up and configured printers.
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Ruby Tidwell Feb 23, 2016 08:50 AM
Status changed from (2) Scheduled to (1) Pending
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Ruby Tidwell Feb 23, 2016 08:48 AM
I put the MacBook in the "out" box with a sticky 
note and removed the loaner.  

Left VM to come pick up or schedule a drop off.
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Ruby Tidwell Feb 23, 2016 08:43 AM
Ran JAMF 10.11 once more after SMC and PRAM 
reset; performed setup and several restarts 
successfully.  Added printers (ED-Copier and 
ED-Gondor).  Copier will likely need a code to 
print.

Seems to be running normally now - she just 
needs to be made an admin.
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Ruby Tidwell Feb 22, 2016 04:01 PM
MacBook is acting very strangely indeed.  Image 
appeared to work, but logging into my account 
and then any other resulted in a black screen 
(menu bar and cursor still visible) and 
programs/menus are very slow to respond.  It is 
now also running very loudly.

Trying a few more things, but might need to 
visit the Apple doctor.
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Ruby Tidwell Feb 22, 2016 02:54 PM
Reset SMC and PRAM; ran JAMF and testing now
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Ranjit Kayastha Feb 22, 2016 12:24 PM
Can't figure out what the issue is, Ruby is
looking at it now.
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Ranjit Kayastha Feb 22, 2016 12:24 PM
Task reassigned to Ruby Tidwell.
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Ranjit Kayastha Feb 22, 2016 11:11 AM
The loaner that is setup for her, I just now added
the printers too: Ed-Copier and Gondor.

Only need to give her admin rights.
Its at the check out box with the sticky notes.
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Ranjit Kayastha Feb 19, 2016 05:03 PM
I left a VM to her around 4:30 explaining her all
the thing that I was doing and what's going up
with this mac. And also told her her loaner is
ready. And sorry for taking such long time.
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Ranjit Kayastha Feb 19, 2016 09:53 AM
It's stuck up from yesterday on the same point. I restarted a lot 
of time, it shows up the same thing.
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image.jpeg
Ranjit Kayastha Feb 18, 2016 03:40 PM
Imaging and setup is completed. It's ready to go now.

But still it's freezing on a restart, it's been
freezing after I did the update and restarted it.
It's a 2013 machine and has 10.11.1 OS, did
diagnostics text everything is good. I don't know
what is the problem with it.

We have told her it will be ready by tomorrow, if
not the Loaner is ready at the check out box.
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Jessie Bergantinos Feb 18, 2016 10:44 AM
Called to ask for an update on her computer. 
Please call or I can send an email. She wants to
know how long it will be.
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Ranjit Kayastha Feb 18, 2016 10:20 AM
Was successful in Imaging her machine, but it kind
off still acts slow. Now it looks fine, needs the
rest of the setup to be done.
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Ranjit Kayastha Feb 16, 2016 03:41 PM
The loaner is at the check out box. and her 
computer at my desk
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Ranjit Kayastha Feb 16, 2016 03:41 PM
Set up and loaner for her. She is not in the 
office left her an email saying I couldn't finish 
it on time. It's in the office she can come and 
pick it up or she can gibe us a call and somebody 
will drop it off. 
Needs to give her admin rights.
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Ranjit Kayastha Feb 16, 2016 03:40 PM
I told her I will make it ready in an hour, made 
this a priority and am working on it 
continuously. 
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Ranjit Kayastha Feb 16, 2016 03:39 PM
Imaged it everything went well while imaging. 
After is finished it restarts and then gets stuck 
up at the end of the loading page. Imaged it for 
4 times same issue. Did diagnostic test, 
everything looks good. No problem but still not 
working.
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Ranjit Kayastha Feb 16, 2016 11:09 AM
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Feb 16, 2016 11:09 AM
Her computer is really weird. She need the
computer but I can finish it setup in an hour, so
I told him I will come back at 2 and do the new
setup for her.
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Ranjit Kayastha Feb 16, 2016 10:40 AM
Task reassigned to Ranjit Kayastha.
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Jessie Bergantinos Feb 16, 2016 10:37 AM
Computer has had problems in the past and has been
reimaged before.  It will not print wireless or
while connected.

avail all day today

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