Service Request Ticket - # 59406

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2016 11:49 AM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121220[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV1T6DV30 Location Going to PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649,[TRANSFERED from W#20091006- Adobe CS6 Design&Web Premium from P0090339], Adobe Photoshop Lightroom 5 MAC from P0095735; Adobe Acrobat Pro XI(annual subscription) XXXX2014004507 SR56413

Wired NIC 10:DD:B1:DA:1E:36


Wireless NIC 88:1F:A1:1F:9A:D0


Bluetooth NIC 88:1F:A1:1F:9A:D1

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Feb 17, 2016 10:50 AM 
Task reassigned to Self Resolved.
 Add Attachment
Katie Halvorson Feb 17, 2016 10:50 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katie Halvorson Feb 17, 2016 10:50 AM 
She called to say they seem to be working now.
 Add Attachment
Katie Halvorson Feb 17, 2016 10:44 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Katie Halvorson Feb 17, 2016 10:44 AM 
She is still having the issue where she can see
the printers listed but they aren't receiving her
print jobs.

She is around today except 12-1 and leaves at 4
for the day
 Add Attachment
Jonathan Yoshikawa Feb 16, 2016 05:01 PM 
Task reassigned to UCS Tech.
 Add Attachment
Jonathan Yoshikawa Feb 16, 2016 01:00 PM 
Task reassigned to Jonathan Yoshikawa.
 Add Attachment
Jessie Bergantinos Feb 16, 2016 11:49 AM 
Computer will not print to department printers or
office printer.

There's a flashing yellow light behind the printer.

Available today from 1-3 today
 Add Attachment