Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Feb 16, 2016 12:41 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140869 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	JXB4D42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB4D42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:6A:06

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Feb 19, 2016 03:03 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Feb 19, 2016 03:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Feb 19, 2016 03:03 PM	I was able to get hold of Tiffany and check the issue with her printer. With troubleshooting done I realize the printer driver was corrupted. I Uninstalling and reinstalling the printer driver it solve the problem.	Add Attachment
Megan Thibeault	Feb 19, 2016 02:16 PM	Task reassigned to UCS Tech.	Add Attachment
Courtney Croy	Feb 19, 2016 02:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Courtney Croy	Feb 19, 2016 02:06 PM	She is in her office until 5 today.	Add Attachment
Katie Halvorson	Feb 17, 2016 11:39 AM	left vm asking for availability	Add Attachment
Megan Thibeault	Feb 17, 2016 08:42 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Feb 17, 2016 08:42 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Feb 17, 2016 08:42 AM	Please find out availability.	Add Attachment
Katie Halvorson	Feb 16, 2016 02:09 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 16, 2016 02:09 PM	20080380 Ed-budget	Add Attachment
Katie Halvorson	Feb 16, 2016 12:41 PM	Whenever she prints to the printer, it prints out gibberish. The computer and printer have been restarted and she is still seeing this issue.	Add Attachment