Service Request Ticket

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Service Request Information

CONTACT	Name	Helyer, Kella	Date	Feb 16, 2016 04:01 PM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130857 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43R8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43R8V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013, CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	34:17:EB:A5:4F:F7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 26, 2016 11:13 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Feb 26, 2016 11:13 AM	They are all setup with this machine. Their internet port is not active so I am making a work order for this to be taken care of.	Add Attachment
Shandelle Plasker	Feb 26, 2016 08:59 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Ruby Tidwell	Feb 25, 2016 03:18 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ruby Tidwell	Feb 25, 2016 03:17 PM	They are available tomorrow morning after 10:00 and Monday anytime. ************ Bring an Ethernet cord - at least 12 feet long.	Add Attachment
Ruby Tidwell	Feb 25, 2016 02:07 PM	Sent email for availability	Add Attachment
Ruby Tidwell	Feb 24, 2016 07:55 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Feb 24, 2016 07:55 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Feb 24, 2016 07:55 AM	Ready to deploy; back on shelf (moved in AD)	Add Attachment
Ruby Tidwell	Feb 23, 2016 03:51 PM	Computer is back at my desk	Add Attachment
Ruby Tidwell	Feb 23, 2016 09:09 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Feb 23, 2016 09:09 AM	Spoke with Mike Soukup and he is going to install/configure Powerfaids. I dropped the machine off to him.	Add Attachment
Ruby Tidwell	Feb 18, 2016 03:13 PM	Spoke with Kella; they do need Powerfaids installed. Please contact Mike Soukup to assist with install.	Add Attachment
Ruby Tidwell	Feb 18, 2016 02:12 PM	Standard setup complete and Adobe Acrobat installed according to specified instructions. Still need to contact about Powerfaids.	Add Attachment
Ruby Tidwell	Feb 17, 2016 08:44 AM	Started image	Add Attachment
Tricia Flaherty	Feb 16, 2016 04:19 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 16, 2016 04:19 PM	this is on New Equip counter in ITC008 with New Equip form( this is not a GFA but actually a temp station of sorts until they create a new full-time position and hire new person - they are using interns until then)	Add Attachment
Tricia Flaherty	Feb 16, 2016 04:02 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Tricia Flaherty	Feb 16, 2016 04:01 PM	We have a computer W#20130857 and a monitor W#20130984 that need to be set up in AD310A as a Financial Aid Intern station(name(s) to be announced) the contact for delivery and setup is Kella Helyer. They would like Office 2013 and have purchase Adobe Acrobat Pro DC. They may also need Powerfaids on this station but double check that with Kella and Mike Soukup can assist with that I believe. This computer will be on	Add Attachment