Service Request Ticket - # 59421

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2016 01:11 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130177[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28BM8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:DB:A3

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 18, 2016 12:20 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 18, 2016 12:20 PM 
I was able to get hold of Piper she informed me
that it seems the computer froze on the professor.
But other professor have been using the station
without complain. I went over to check the machine
and login with my credentials it work just fine.
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Ranjit Kayastha Feb 17, 2016 03:38 PM 
Task reassigned to Dyl Karbia.
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Ranjit Kayastha Feb 17, 2016 03:38 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Ranjit Kayastha Feb 17, 2016 03:10 PM 
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Feb 17, 2016 01:11 PM 
NS125 instructor station says "no boot device
found" when the computer starts up.  They can't
get the computer running.  Classes are in and out
during the day.
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