Service Request Ticket - # 59429

Service Request Information

CONTACT Name Hill, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2016 10:34 AM
Department Student Health & Counseling Center Phone 88313
Location Email hillsv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 4txwbw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007

Wired NIC B8:CA:3A:C3:6E:A7


Wireless NIC 84:3A:4B:17:FC:43


Bluetooth NIC 20:16:D8:94:21:19

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 18, 2016 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 18, 2016 10:55 AM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Feb 18, 2016 10:55 AM 
I had seen this issue before:

Run ccleaner

Fixed the issue.
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Jessie Bergantinos Feb 18, 2016 10:34 AM 
Shirley opened youtube on her computer and a
message about debug malware came up.  It said do
not shut it down.  She does not know what to do now.
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