Service Request Ticket

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Service Request Information

CONTACT	Name	Winegardner, Nathan	Date	Feb 18, 2016 01:54 PM
	Department	The Research Institute	Phone	89261
	Location		Email	winegardnern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140327 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	D672K12	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	D672K12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from P0095622; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop OCT2015

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 10, 2016 02:41 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 10, 2016 02:41 PM	Gave him his laptop back, installed Acrobat Pro and serialized it. Bought back the loaner. DONE	Add Attachment
Jessie Bergantinos	Mar 10, 2016 08:04 AM	He will be in his office all day today	Add Attachment
Ranjit Kayastha	Mar 09, 2016 05:01 PM	The laptop is on my desk.	Add Attachment
Ranjit Kayastha	Mar 09, 2016 04:22 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Mar 09, 2016 04:22 PM	Did the setup. It's ready to go now. I have also added the printer so there is nothing to be done. Just deliver it to him and get back the loaner. Left a VM asking for availability.	Add Attachment
Ranjit Kayastha	Mar 09, 2016 12:41 PM	I gave him the loaner yesterday and I am currently working on his machine. Imaging is completed, doing the setup. Few things are left. Will return him the machine by the end of the day.	Add Attachment
Ranjit Kayastha	Mar 08, 2016 01:23 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Mar 08, 2016 09:43 AM	Please drop off loaner to him at 1:30 pm	Add Attachment
Jessie Bergantinos	Mar 08, 2016 09:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Mar 07, 2016 03:28 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Mar 07, 2016 02:25 PM	Setup a loaner for him 20091443 only need to setup printer for him.	Add Attachment
Ranjit Kayastha	Mar 07, 2016 12:21 PM	Setting up a Loaner for him, he will be at office at 3 today so I will make it ready by then.	Add Attachment
Ruby Tidwell	Mar 07, 2016 11:48 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Katie Halvorson	Mar 07, 2016 11:23 AM	He is not getting the same error message like before but he changed browsers. But he still gets the same issue with the very slow computer.	Add Attachment
Ruby Tidwell	Mar 07, 2016 10:50 AM	Left VM asking for update	Add Attachment
Ruby Tidwell	Mar 01, 2016 08:52 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Ruby Tidwell	Mar 01, 2016 08:51 AM	Met with Nathan this morning, and ran a few updates and Malwarebytes, which didn't find anything major. Also checked his Firefox (primary browser) for any unwarranted add-ons. Everything looked okay though, and he is going to do more testing. As I was leaving, he showed me the attached error and said that usually pops up when the problem starts - he wasn't sure if the error was always related to gmail or if it was just a consistent error. He didn't want the loaner at this time as he was going to do more testing after Malwarebytes. It's still at my desk in case this problem persists.	Add Attachment IMG_2328.JPG
Ruby Tidwell	Feb 29, 2016 04:05 PM	* 20091437	Add Attachment
Ruby Tidwell	Feb 29, 2016 04:05 PM	Prepped loaner 2009 (he prefers a laptop) It is at my desk	Add Attachment
Ranjit Kayastha	Feb 29, 2016 02:02 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ranjit Kayastha	Feb 29, 2016 02:02 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Feb 29, 2016 02:01 PM	I have setup a loaner for him 20130222. Everything is done, only need to setup the printer when delivering the machine. His computer is slow so we can run some Malware test and test and if that doesn't work, we can get it back and re image it. I have scheduled to meet with him tomorrow morning at 8:30am. I am not working at that time so I will forward this to Ruby.	Add Attachment
Ranjit Kayastha	Feb 29, 2016 12:15 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Babatunde Idahor	Feb 29, 2016 12:15 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Ruby Tidwell	Feb 29, 2016 11:22 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Ruby Tidwell	Feb 29, 2016 11:16 AM	Task reassigned to UCS Tech.	Add Attachment
Dyl Karbia	Feb 25, 2016 11:12 AM	Left VM	Add Attachment
Babatunde Idahor	Feb 24, 2016 04:55 PM	Task reassigned to Dyl Karbia.	Add Attachment
Babatunde Idahor	Feb 24, 2016 11:14 AM	Nathan wasn't in office today. Probably, he couldn't make in as planned. I'll check on him later on in the day.	Add Attachment
Babatunde Idahor	Feb 24, 2016 11:02 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Feb 23, 2016 01:11 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Feb 23, 2016 01:11 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Babatunde Idahor	Feb 23, 2016 01:11 PM	** Incoming e-mail *** This Thursday morning would be a good time from 8:30-12 I will be in my office.	Add Attachment
Babatunde Idahor	Feb 22, 2016 01:02 PM	*** Outgoing e-mail *** Hi Nathan, My name is Tunde. I work here at UCS. I was wondering what time of the week would be okay to come over and check on your laptop? Let's us know - that way I could log it in. Thank you.	Add Attachment
Babatunde Idahor	Feb 22, 2016 11:55 AM	Nathan Winegardner isn't at work today. I'll send him an e-mail, to reschedule a meeting time.	Add Attachment
Babatunde Idahor	Feb 22, 2016 11:34 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Ruby Tidwell	Feb 18, 2016 02:20 PM	This is a newer machine, so it shouldn't be running this slowly... Try running Malwarebytes.	Add Attachment
Katie Halvorson	Feb 18, 2016 02:15 PM	**This is an email** Tomorrow between 1 and 3pm	Add Attachment
Katie Halvorson	Feb 18, 2016 01:54 PM	**This is an email** I would like some help with my laptop it has been running extremely slow to the point where I'm unable to close documents or tabs on my Firefox browser. I've had to shut down my laptop three times today just so I can get a program to work. The number etched into my laptop is 20140327 if that helps.	Add Attachment