Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 19, 2016 08:23 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110216 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024599	Location	PDR
	Model	8870/DNM	Hostname	lab-aalc/lab-aalccolor
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.64.24 Metered Code: 8123	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:06:CB

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 19, 2016 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Feb 19, 2016 09:24 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Feb 19, 2016 08:24 AM	**This is an email** 20110216	Add Attachment
Kyle Arthenayake	Feb 19, 2016 08:24 AM	**This is an email** Thank you for your information. Could I possibly get the WOU number?	Add Attachment
Kyle Arthenayake	Feb 19, 2016 08:24 AM	**This is an email** The printer itself appears to be "ready to print", but is none-responsive. There was no error code when I attempted to print, it simply said "printer is in error state."	Add Attachment
Kyle Arthenayake	Feb 19, 2016 08:24 AM	**This is an email** Is there any error code along with it and if so what is it? Also would you be willing to give me any more information to help out the techs who would be fixing it, and what is the WOU number on the printer?	Add Attachment
Kyle Arthenayake	Feb 19, 2016 08:23 AM	Contact Info: aanderson11@mail.wou.edu	Add Attachment Public
Kyle Arthenayake	Feb 19, 2016 08:23 AM	**This is an email** The printer in NS216 is in an error samstate and will not print from any computer.	Add Attachment