Service Request Ticket - # 59447

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2016 09:06 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120708[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. k2qxw1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010, Techsmith Camtasia Studio v8 WIN from VISA2012003301; CANCELED NAMED USER DUVALL JUNE2018 DO NOT LOAD***Adobe CC2015* subscription Named user(K. Duvall) from Order#9381 SEPT2016***

Wired NIC E0:DB:55:E7:63:7C


Wireless NIC B8:76:3F:36:1D:61


Bluetooth NIC 20:16:D8:9B:8A:E0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Feb 22, 2016 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 22, 2016 02:52 PM 
I was able to get hold of Patty and help setup her
dual monitors. It work just fine.
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Dyl Karbia Feb 22, 2016 09:22 AM 
Task reassigned to Dyl Karbia.
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Dyl Karbia Feb 22, 2016 09:22 AM 
We schedule an appointment to meet at 2:00pm today.
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Katie Halvorson Feb 22, 2016 09:06 AM 
****This is an email****
Yes, I tried that, but it will only extend one and
disables the other.  If a tech could come out,
that would be great!
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Katie Halvorson Feb 22, 2016 09:06 AM 
****This is an email****
Hi There,

I have a Dell Laptop (20120708) and I had been
extending it to a single monitor in my office
using the VGA connection.  I was able to bring an
additional monitor to my office to connect using
the HDMI port, however the laptop will only extend
to one or the other, but not both at the same
time.  Is there anyway to extend to both monitors
at the same time?

Thanks!
Patty
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