Service Request Ticket - # 59457

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2016 10:27 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110389[Edit Inv] (opens in a new window) Bldg/Room TODD 204
Service Tag Description Xerox Phaser 4510/DT Mono Laser Printer
Serial No. ART391895 Location TRI

Model 4510/DT Hostname tri204.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer MAINT: Xerox Phaser 4510 Maint kit from VISA2012003518 JUNE2013 SR#50735; Xerox maint kit for Phaser 4510 V2015005134 MARCH2016 SR59457 IP:140.211.116.120 Ink/Toner Refill

Wired NIC 00:00:AA:F4:67:23

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 02, 2016 08:26 AM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Shandelle Plasker Mar 02, 2016 08:26 AM 
Installed new maintenance kit.
 Add Attachment
Shandelle Plasker Feb 24, 2016 04:39 PM 
I have ordered the Maint Kit for this.

Order Number 9002
 Add Attachment
Shandelle Plasker Feb 24, 2016 08:30 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Shandelle Plasker Feb 24, 2016 08:29 AM 
Hi Shandelle,

At that cost, I will need to get someone higher up
than me to approve it.

 

Will let you know very soon.

Thanks,

Nancy
 Add Attachment
Shandelle Plasker Feb 24, 2016 08:29 AM 
****This is an email****
Hello Nancy,

I talked to Joanie and TR does pay for their own
maintenance. An estimate for this maintenance kit
is 314.00 dollars. Before I put in a purchase
request I just wanted your approval for my
estimate so when your department gets the "approve
charge" no one will wonder what it is for.

Once I hear back from you I will order this part.

 

Thank you,

Shandelle Pepper
 Add Attachment
Shandelle Plasker Feb 23, 2016 11:25 AM 
I had a spare feed roller which was the issue of
not being able to print. I printed a supplies page
and there maintenance kit is very low and needs
replacing. I am ordering the part with the index
code that Nancy provided me and double checked
with Joanie that it was okay that I order it for her.
 Add Attachment
Megan Thibeault Feb 23, 2016 11:20 AM 
Task reassigned to Shandelle Pepper.
 Add Attachment
Megan Thibeault Feb 23, 2016 11:20 AM 
TRI-has to pay for their own maintenance.  Assist them with 
what to buy through purchaserequest. might need a whole 
new maint kit, last replaced in june2013.
Add Attachment
Jessie Bergantinos Feb 23, 2016 10:28 AM 
Once she takes the that tray out, the printer
works fine
 Add Attachment
Jessie Bergantinos Feb 23, 2016 10:27 AM 
Tray 2 jamming, rollers damaged.  Todd 203.
 Add Attachment