Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Feb 23, 2016 12:38 PM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130051 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136183	Location	PDR
	Model	ColorQube 8870	Hostname	writing-center.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.64.35 Metered Code: 1985	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:56:DD

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 24, 2016 08:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 24, 2016 08:32 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Feb 23, 2016 02:58 PM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Feb 23, 2016 02:58 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shandelle Plasker	Feb 23, 2016 02:58 PM	Switched the Wiper blade and gave it a new maintenance kit. Fixed the issue	Add Attachment
Jonathan Yoshikawa	Feb 23, 2016 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Feb 23, 2016 02:16 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Feb 23, 2016 02:16 PM	changed wiper and maintenance kit.	Add Attachment
Katie Halvorson	Feb 23, 2016 12:38 PM	All of the print jobs are coming out gray and waxy. She thinks it's ink because she can feel it. You can still read the words that are being printed but there is a coating over the jobs. Lab-writingcenter	Add Attachment