Service Request Ticket - # 59461

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2016 01:47 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101419[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW1RKDH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0081051, transfers from W#20080174 Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114--She is a Adobe CC2015 Named user as of JAN2015

Wired NIC C8:2A:14:46:34:6F


Wireless NIC E4:CE:8F:33:DD:E6


Bluetooth NIC E4:CE:8F:33:DD:E7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 26, 2016 11:50 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 26, 2016 11:50 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Feb 26, 2016 11:50 AM 
That worked - updated OS to 10.11 and all her data 
and software remained.
Returned to her and picked up loaner.
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Ruby Tidwell Feb 25, 2016 02:44 PM 
Attempting to upgrade OS without reimage (thorugh 
AppStore)

It's at the imaging desk
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Jessie Bergantinos Feb 25, 2016 11:41 AM 
She would like to be contacted by cell phone (503)
910-8764
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Jessie Bergantinos Feb 25, 2016 10:10 AM 
We are giving her mac loaner #20101353[Edit Inv]
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Jessie Bergantinos Feb 25, 2016 09:56 AM 
Laptop is in the "in" bin.

She would also like to make sure she an log into
adobe creative suite in cloud.
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Ruby Tidwell Feb 23, 2016 02:03 PM 
I called and let her know to back up her MacBook.  She will drop it off to 
our office on Thursday morning for us to work on it, and will not need a 
loaner if we can get it back to her quickly.

Note that there is special software on the machine (Adobe CS5 is listed, but 
check for others before reimage if that is necessary).
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Katie Halvorson Feb 23, 2016 01:47 PM 
****This is an email****
Thanks for getting back to me. It says Mac OS 10.7.5

I'm available before 2 tomorrow (Wed.) or all day
Thurs.

Becca
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Katie Halvorson Feb 23, 2016 01:47 PM 
****This is an email****
Hi,
Google Chrome gives me warnings everytime I log in
that my OS will no longer be supported. Can you
help me upgrade to a higher OS, or would that
require a new machine? My school mac laptop # is
20101419[Edit Inv]

Thanks, Becca McCannell
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