Service Request Ticket

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Service Request Information

CONTACT	Name	McLean, Cathy	Date	Feb 24, 2016 10:30 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140664 (opens in a new window)	Bldg/Room	CH 311
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B3DV30	Location	SmartCart for Art Dept. Faculty
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CC:93:CA
	Wireless NIC	AC:29:3A:A0:A7:D4
	Bluetooth NIC	AC:29:3A:A0:A7:D5

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Mar 08, 2016 02:03 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Babatunde Idahor	Mar 08, 2016 02:03 PM	Macbook with wou#:20091494 was retrieved and handled over to us by Nathan.	Add Attachment
Babatunde Idahor	Mar 08, 2016 01:59 PM	New lock delivered to Diana.	Add Attachment
Tricia Flaherty	Mar 08, 2016 11:50 AM	Tunde, Cathy McLean has put in an order for a new lock for this laptop W#20140664, can you see me about this. TRICIA	Add Attachment
Babatunde Idahor	Mar 07, 2016 11:43 AM	Unable to retrieve the other macbook(wou# : 20091494) because it was on lock-down. Diana Tarter has the keys to the lock. So, I'll check in with her later on to retrieve the macbook from the cart.	Add Attachment
Babatunde Idahor	Mar 07, 2016 11:22 AM	Macbook delivered to Cathy McLean.	Add Attachment
Babatunde Idahor	Mar 07, 2016 11:09 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Ranjit Kayastha	Feb 26, 2016 04:37 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Feb 26, 2016 04:36 PM	Send her an email asking for availability.	Add Attachment
Ranjit Kayastha	Feb 26, 2016 04:36 PM	************************************************* Please join to AD and ready to Deploy. ************************************************	Add Attachment
Ruby Tidwell	Feb 26, 2016 12:17 PM	Laptop is back on the shelf	Add Attachment
Ruby Tidwell	Feb 26, 2016 12:13 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Feb 26, 2016 12:13 PM	Added the following users via terminal (see drive): bracyj factori freemanm garrisonj hardenm hoffmanj hutchingst mccannr parks pouling tankersley tarterd thakurg Still needs testing, as this method has proved inconsistent; they might have to log in first. Shina finished other setup; ready to deploy.	Add Attachment
Ruby Tidwell	Feb 25, 2016 02:27 PM	Connected to WOU Classroom	Add Attachment
Shina Oladiti	Feb 24, 2016 01:41 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Feb 24, 2016 01:39 PM	Imaging in progress...	Add Attachment
Tricia Flaherty	Feb 24, 2016 10:35 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 24, 2016 10:35 AM	Since this laptop is for classroom use by theses instructors(stored in CH311 when not in use) please have it's wifi use WOU Classroom so that the individual users don't need to connect to wifi for use in the classroom while instructing	Add Attachment
Tricia Flaherty	Feb 24, 2016 10:32 AM	Here is a list of Faculty that Mary Harden would like to have admin access to this laptop: Art/VCD Faculty List for Smart Cart Computer Access Jen Bracy Ian Factor Michael Freeman Jodie Garrison Mary Harden Kim Hoffman Tim Hutchinson Becca McCannell Sung Park Greg Poulin Daniel Tankersley Diane Tarter Garima Thakur	Add Attachment
Sarah Pettigrew	Feb 24, 2016 10:30 AM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Cathy McLean for use as a SmartCart Art Department faculty laptop in CH 311. The WOU # of the new laptop is 20140664. The WOU # of the old laptop is 20091494. The new equipment is on the counter across from the storage shelves in ITC 008.	Add Attachment