Service Request Ticket - # 59470

Service Request Information

CONTACT Name Mauro, Kristin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2016 03:08 PM
Department Student Success & Advising Office Phone 88732
Location Email maurok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130479[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 11-inch #Z0NY
Serial No. C02M30JAF5YW Location To PDR

CPU Intel Core i5(1.3GHz, dual-core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wireless NIC D0:E1:40:97:FB:BE


Bluetooth NIC D0:E1:40:97:FB:BF


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Feb 25, 2016 03:33 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Feb 25, 2016 03:33 PM
Delivered and set it up for her, gave her admin rights. She 
doesn't wants printers to be connected to the laptop.
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Ranjit Kayastha Feb 25, 2016 10:50 AM
Also, emailed her asking for availability.
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Ranjit Kayastha Feb 25, 2016 10:46 AM
It's at the check out desk, with the sticky notes.
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Ranjit Kayastha Feb 25, 2016 10:26 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Feb 25, 2016 10:26 AM
Imaging finished, finished all setup.
John checked it if it was on correct AD.

Ready to go.
Need to give admin rights and printers setup when delivering. 
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Ranjit Kayastha Feb 24, 2016 04:24 PM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Feb 24, 2016 04:24 PM
Started Imaging
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Courtney Croy Feb 24, 2016 03:33 PM
I moved this to the "in" box.
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Courtney Croy Feb 24, 2016 03:31 PM
Task reassigned to UCS Tech.
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Courtney Croy Feb 24, 2016 03:31 PM
There is nothing on laptop that is needed.
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Courtney Croy Feb 24, 2016 03:08 PM
She is a new employee and this laptop was 
checked out to her predecessor. It needs to be 
re-imaged and admin rights.

***I have left a voicemail asking Kristin if 
there is anything that needs to be backed up 
from the previous person. We are waiting for a 
call back*** 

I am keeping the Mac laptop at the front desk 
until she calls us back.
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