Service Request Ticket - # 59473

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2016 08:13 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20131099[Edit Inv] (opens in a new window) Bldg/Room SSC 202H
Service Tag Description Dell UltraSharp 29 Ultrawide Monitor #U2913WM
Serial No. CN05W92N74445441699L Location Darla Campbell, MIA 7/26
TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 25, 2016 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 25, 2016 10:46 AM 
DONE
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Ranjit Kayastha Feb 25, 2016 10:45 AM 
Went to her office with extra monitor, he has a extra long 
monitor, there were pink lines on the screen so I changed the 
monitor, it was under warranty so I bought it back to the office 
and checked it plugging in to a computer, it worked absolutely 
fine.
The monitor that I took to her office was working that mend the 
cords are also working and the monitor is also working. I went 
back with her monitor and a new DVI cord, but I plugged her old 
cords only and it worked fine. 

If the same problem occurs, we need to change the DVI cords 
and if that too doesn't work the monitor had a warranty until 
2017
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Ranjit Kayastha Feb 25, 2016 10:19 AM 
Task reassigned to Ranjit Kayastha.
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Jessie Bergantinos Feb 25, 2016 08:44 AM 
****This is an email****
Available all day until 3:00pm, the sooner the
better for my eyes :)
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Jessie Bergantinos Feb 25, 2016 08:13 AM 
****This is an email****
Good Morning~

My monitor #20131099[Edit Inv] is no longer working
correctly, it has a pattern over the entire screen
that makes it impossible to use.  It is in ED #202.

If you could send someone over to take a look at
it, it would be appreciated.

Thanks,

Darla
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