Status changed from (1) Pending to (5) Completed

Task reassigned to Service Request Desk.

Finished OS update; it seemed to take just fine 
(through AppStore, not JAMF)

Ready to return to him.

Picked up his MacBook and set up loaner.  I've 
started the El Capitan install at our office.  
It's at the imaging desk with a sticky note.

Also make sure he has backed up his laptop

Task reassigned to Ruby Tidwell.

****This is an email****
Ok. In that case, I will be on campus tomorrow (T
3/1) by 9 am. I can drop it off or you can come
pick it up before my 10:00 class meeting.

****This is an email****

That depends. Would I be given another machine to
work with while you had my laptop? If so, then,
yes, I could let you have my machine for that
period of time. If not, what would work best for
me would be to hand it off to you on Thursday
afternoon (around 2) and pick it up the following
Monday around 1:30.

Got a call back. He teaches on Tues & Thurs 10-
11:50 and would prefer it to be done during 
that time. He also said he could bring it in 
Thursday afternoon for the weekend. 
*Requested a heads up if he needs to bring it 
Thurs afternoon
***Wants to be contacted via email 

First, try to install 10.11 through AppStore to 
avoid reimage.
Make sure he has backed up.