Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Feb 26, 2016 01:39 PM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20120534 (opens in a new window)	Bldg/Room	SSC 107
	Service Tag		Description	Epson WorkForce DS-6500 Document Scanner #B11B205221
	Serial No.	PWTZ000845	Location

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 29, 2016 01:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Feb 29, 2016 01:27 PM	The rollers on the scanner were pretty warn out. I used a liquid based rubber renewal on the rollers and it cleaned the rollers really well. It is now able to scan without jamming. I am not sure how well this will last so I emailed Beeb with the part ordering information and he is going to order them and hold on to them until needed.	Add Attachment
Babatunde Idahor	Feb 26, 2016 05:01 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ranjit Kayastha	Feb 26, 2016 04:27 PM	Tunde went and look at it, I think he is working on it right now: he did not reply to the radio.	Add Attachment
Ranjit Kayastha	Feb 26, 2016 03:51 PM	We will not support the roller and stuff, I asked Shandell and made sure by asking Joanie. But we can go and see what's the issue is, diagnostic it.	Add Attachment
Jessie Bergantinos	Feb 26, 2016 01:39 PM	2 scanners in ns 218. top feed scanner no long feeding paper. might be something with the rollers. #20120534 #20120535	Add Attachment