Service Request Ticket - # 59492

Service Request Ticket - # 59492

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Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Feb 26, 2016 03:45 PM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120903 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag		Description	Apple MacBook Air 11-inch: 64GB #MD223LL/A
	Serial No.	C02KL3ZRDRV6	Location	pdr pile
	CPU	Intel Core i5(1.7GHz, dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 for MAC std from P0090102, Camtasia for MAC v2.6 from VISA2013003817; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScrenFlow 6 VISA2016006155 FEB2017
	Wireless NIC	88:1F:A1:00:55:BA
	Bluetooth NIC	88:1F:A1:00:55:BB

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Mar 07, 2016 01:54 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Mar 07, 2016 01:53 PM	Bought the loaner charger back and gave her the charger. She will try it for few days and if it will give any issue to her, we can change it as it is under warranty till 2017. Also, helped her with the wifi connection in her phone.	Add Attachment
Ranjit Kayastha	Mar 07, 2016 11:52 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Mar 07, 2016 11:48 AM	Left a Vm	Add Attachment
Ranjit Kayastha	Feb 29, 2016 02:17 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Feb 29, 2016 02:17 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Ranjit Kayastha	Feb 29, 2016 02:09 PM	I called her ans she said she is leaving for the conference for a week and will be back next Monday only. The charger we gave her is working fine so she will take that for this week and come back next week to pick up her charger.	Add Attachment
Jonathan Yoshikawa	Feb 29, 2016 10:43 AM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Feb 29, 2016 10:03 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Feb 26, 2016 04:48 PM	the charger she had we don't have any machine that goes with any of our mac. I remembered Shandell has the same laptop so I tried on her, the charger is working fine. Might be there is a problem with her power cord in her office or her laptop charger port might have issue. I gave Courtney a extra charger and Carmen has a adapter that can connect to her mac with that charger, Courtney tested it and gave it to her. So the problem might be her power cord is the issue. I have left her a VM and explained everything. Her charger is on the Check Out box with sticky notes ready to go. If the charger had problem, it was under warranty so no worries.	Add Attachment
Courtney Croy	Feb 26, 2016 04:36 PM	Checked out a charger: Wou# 20091137	Add Attachment
Ranjit Kayastha	Feb 26, 2016 04:24 PM	She left the charger, it's at the check in box. She said she will come back around 4:30 with the adapter. She was in a hurry to go to a meeting so she left. I put a note on the charger.	Add Attachment
Courtney Croy	Feb 26, 2016 03:45 PM	Recently ordered Mac charger is working on and off. There is also a burning sound when plugged in.	Add Attachment