Service Request Ticket - # 59501

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 29, 2016 01:49 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140678[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B002155 Location PDR 2023 Giveaway

Model ColorQube 8880 Hostname ns217.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP:140.211.76.46 Metered Code: 8545 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D3:4F

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Mar 03, 2016 05:01 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Mar 03, 2016 05:01 PM 
Check with professor Jennifer regarding this
request. We realize that she never had print
credit to print from hood. She need to print from
krusty in their department which is allocated for
staff. All her students are able to print
successfully.
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Dyl Karbia Mar 01, 2016 02:32 PM 
I was able to get hold of Jennifer and check the
issue with her printer network printer. I
uninstalled and re-installed the printer drivers
and I was able to print. We realize she need some
print credit to be able to print from hood.
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Dyl Karbia Feb 29, 2016 02:10 PM 
Task reassigned to Dyl Karbia.
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Kyle Arthenayake Feb 29, 2016 01:49 PM 
****This is an email****
An update:  I just tried printing from several
Macs inside ITC210 and cannot. That printers reads
as 'Paused' and I do not have admin. privileges to
resume it. I also heard from some students last
week that some stations work when the printer
"Hood-Lab-ITC210Color" is selected, while some do
not, but do work with "Hood-Lab-ITC210" (the
non-color name) selected. So the problem may be
bigger than just my own computer; It seems like
the whole network is acting wonky.

We really need this printer working reliably
tomorrow and beyond for students to be able to
make progress on projects.
Thanks much,
Jen
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