Service Request Ticket - # 59504

Service Request Information

CONTACT Name Rodriguez, Rudolph   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 29, 2016 03:52 PM
Department Facilities Services Phone 88048
Location Email rodrigur@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101447[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44WSJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5D:E4


TECHS Submitted by Ruby Tidwell Contact rtidwell11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Mar 08, 2016 09:07 AM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 08, 2016 09:06 AM
Delivered and set up with Rudy

Brought back monitor 20101487[Edit Inv] and computer; 
updated inventory
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Ruby Tidwell Mar 07, 2016 11:48 AM
Scheduled to meet with him tomorrow at 8:30
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Ruby Tidwell Mar 03, 2016 01:33 PM
Emailed him about backing up and a time for 
setting up the new equipment 
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Ruby Tidwell Mar 02, 2016 09:56 AM
Status changed from (4) On Hold to (1) Pending
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Ruby Tidwell Mar 02, 2016 09:56 AM
Rudy came and picked up the machine with his 
old data ( 20110105[Edit Inv] ) and dropped off the 
loaner ( 20130222[Edit Inv] ) 

John showed him how to back up his data, so 
I'll contact him in a few days once that is 
complete to set up the GFA.  
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Ruby Tidwell Mar 02, 2016 09:00 AM
Status changed from (1) Pending to (4) On Hold
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Ruby Tidwell Mar 02, 2016 09:00 AM
Set up and moved in AD

On hold now until Rudy verifies that local data 
from old machine is backed up.
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Ruby Tidwell Mar 01, 2016 09:51 AM
Thanks Tricia!  Box is at imaging station.  
Started image.
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Tricia Flaherty Mar 01, 2016 09:42 AM
I have W#20141141[Edit Inv] CPU AND W#20140876[Edit Inv] MONITOR out
on GFA rack assigned to replace this broken cpu
for Electrician's Office, I will have GFA setup
sheet done shortly
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Ruby Tidwell Mar 01, 2016 09:09 AM
Talked with Tricia, and it is eligible for 
replacement.
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Ruby Tidwell Mar 01, 2016 09:03 AM
Also, it looks like the 20101447[Edit Inv] computer is up 
for GFA anyway - I'll ask Tricia about this 
when she gets in today.  

20110105[Edit Inv] is still in out box so he can have 
access to his data and programs while we 
determine how to best proceed.
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Ruby Tidwell Feb 29, 2016 04:47 PM
Sent email to Rudy about what we did and that he 
can pick it up or have someone drop it off.  
Machine is currently in the out box.
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Ruby Tidwell Feb 29, 2016 04:47 PM
Status changed from (5) Completed to (1) Pending
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Ruby Tidwell Feb 29, 2016 04:40 PM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Feb 29, 2016 04:40 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 29, 2016 04:29 PM
Tunde and I worked on this - wasn't power 
supply or any obvious connection issues.  There 
was a parts computer available ( 20110105[Edit Inv] ) so 
I swapped the hard drive from Rudy's computer 
into that one.  Powered on and worked just fine 
in this one.  Updated inventory.
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Ruby Tidwell Feb 29, 2016 03:52 PM
8-8239
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Ruby Tidwell Feb 29, 2016 03:52 PM
The computer was plugged into a power switch 
that got turned off, and when they turned it 
back on, the computer would not turn on.
Power supply test button is responsive.

Machine is at our office; they have loaner 
20130222[Edit Inv]
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