Service Request Ticket - # 59505

Service Request Information

CONTACT Name Garner, Cynthia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 29, 2016 04:14 PM
Department Creative Arts Phone 89513
Location Email garnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090555[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KQFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0072871,

Wired NIC 00:26:B9:74:81:55


TECHS Submitted by Taylor Demello Contact tdemello14@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Mar 03, 2016 01:22 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 03, 2016 01:17 PM
The loaner is working just fine, but the TV is 
still having issues.  Nathan is aware of this 
and working on it.

As for the computer, I have the old computer at 
my desk in case they need any data from it, but 
otherwise I'm going to leave the loaner there 
as it is slightly newer and our supply is fine 
at the moment.  Updated inventory.
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Ruby Tidwell Mar 02, 2016 08:57 AM
Priority changed from (2) High Priority to (3) Priority.
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Ruby Tidwell Mar 02, 2016 08:56 AM
Went and installed loaner.  Left VM for Cynthia
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Ruby Tidwell Mar 02, 2016 08:10 AM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Mar 02, 2016 08:10 AM
Loaner 20110141[Edit Inv]
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Ruby Tidwell Mar 02, 2016 08:08 AM
Prepping a loaner to take over in case it's needed
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Megan Thibeault Mar 02, 2016 07:32 AM
Task reassigned to UCS Tech.
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Megan Thibeault Mar 02, 2016 07:32 AM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Mar 02, 2016 07:32 AM
She left a voicemail that Tom forwarded to me.
Please call Cynthia once this is complete. 

541-905-2969

I would take a spare with you, since Taylor says
its in bad shape.
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Ranjit Kayastha Mar 01, 2016 03:33 PM
Went there today with Ruby. The room had class so
I have left a VM asking for availability.
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msg0057.wav
Taylor Demello Feb 29, 2016 04:14 PM
Nathan and I fixed the problem with the TV, the 
computer though has a hard time with playing 
audio, drivers are running fine, no playback 
devices, even when checked if theyre hidden, we 
went into device manager and still could not 
get the 3.5mm jack (headphone) to display. The 
computer also crashes and freezes a lot and the 
network drive itself shuts down. The computer 
should be re imaged. 
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