Brought back CPU 20110903 and monitor 20111020 ; 
updated inventory

I've re-purposed his original computer as a loaner 
as well

****This is an email****
Hi Mike,

Good news - while working on your computer, I 
discovered that it was eligible for replacement 
anyway.  I have prepped and installed the new 
machine and monitor in your office this 
morning.  I have left the jump drive there in 
case you were still using that, but I picked up 
the loaner machine.

I also noticed that there is another computer 
and monitor on your shelf; would you like me to 
pick those up as well?  

Please let me know about that extra equipment 
and if you have any questions about your new 
setup.
Thanks and have a great day,

Prepped and back on shelf.  Moved in AD.

Talked with Tricia and this computer is eligible 
for replacement anyway.

Loaner 20130222

****This is an email****

Let's swap machines at 3PM on Monday, if possible.
 Otherwise, you can do it any day, Tue-Fri by
getting Sharon Price in the math office to unlock
the office.

****This is an email****
Hi Mike,

I'm very sorry to hear that!  It's not good 
news, but it does let me know what our next 
step should be.  To move forward, we will need 
to re-image your computer.  We will prepare a 
loaner machine for you to use while we work on 
your computer.  What is your availability for 
the next few business days?

Thank you for your patience as we resolve this 
issue,

Looks like trying to recreate the profile wasn't 
successful... 

Please set Mike up with a loaner for now; his data 
is backed up onto a jump drive that he has (I also 
have a copy on my laptop)

Note the special software on his machine before 
reimaging.

Status changed from (2) Scheduled to (1) Pending

After further research and a clean malware 
scan, I am going to delete his user folder and 
return his machine to his office (not a loaner) 
so that he still has all his programs and 
setup.
I am also leaving him the jump drive with his 
data (a copy is also saved to my laptop).

Sent him an email update

Computer seems to have lots of problems... I was able to find and open Office 
products successfully, but many other issues seemed to be present.
Main problem seems to be that when he logs in, User Profile Service dialog 
appears, "You have been logged on with the default profile for the system.  Please 
see the event log for details or contact your administrator."

Talked with Megan - I've seen this before too - and she recommended deleting his 
profiles (main and temporary) from the machine to force it to recreate his profile 
upon his next logon.  

He has special software, so don't reimage until talking with him about that and 
backups.

Machine is at the imaging station in our office; he needs a loaner.  I'll bring 
one over this afternoon if I haven't solved the issues by then.

Status changed from (1) Pending to (2) Scheduled

****This is an email****
Two issues:

1.  Since moving from MNB 120 to Maaske 306, my
computing speed has decreased dramatically.  
Accessing network drives or even webpages usually
takes forever.

2. Last Monday when I logged in, MS Office apps
were inaccessible.   All bookmarks and settings in
Firefox were gone, as were my Taskbar icons.

I am in the office Monday and Wednesday mornings.

Thanks,

Mike Ward