Service Request Ticket - # 59519

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2016 01:48 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WK9FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WK9FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:AF:2C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 02, 2016 02:26 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 02, 2016 02:26 PM 
I removed the printer and added it back to the 
computer and was able to print.
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Megan Thibeault Mar 02, 2016 02:14 PM 
Task reassigned to John Rushing.
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Megan Thibeault Mar 02, 2016 02:14 PM 
Can you run over there real quick. Tunde is our
only other tech on this afternoon and he has a NES.
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Katie Halvorson Mar 02, 2016 01:48 PM 
Multiple users have tried printing to AA-AALC and
it says it is disconnected and the print jobs
never go through.  The printer says ready and
others are printing to it, just this one computer
won't allow print jobs to go through.

This is the AALC front desk computer
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