Service Request Ticket - # 59521

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2016 02:32 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20110509[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description ScanSnap S1500 Instant PDF Multi Sheet-Fed Scanner #PA03586-B005
Serial No. 248445 Location PDR 2023 Giveaway
TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 31, 2016 07:57 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 31, 2016 07:57 AM 
Left VM for them - they will call back if they 
have any more issues or questions

88463
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Dyl Karbia Mar 18, 2016 08:14 AM 
I downloaded the scanner driver and just need to
get hold of the user. I called and check the
office several times.
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Ranjit Kayastha Mar 03, 2016 11:09 AM 
Room no: 242
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Ranjit Kayastha Mar 03, 2016 11:09 AM 
Task reassigned to Dyl Karbia.
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Ranjit Kayastha Mar 03, 2016 09:55 AM 
Went there, it's a old scanner than was setup in
2011. I set it up on the room 242. But the driver
is not working, they don't have the cd for the
scanner. The one in the internet is not working.
Looking for the driver.
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Ranjit Kayastha Mar 03, 2016 08:42 AM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Mar 03, 2016 08:42 AM 
Kathy Heide, she is in room 220 she can let us in
to the graduate assistant office in room 242. I
contacted her and let her know I will be there.
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Courtney Croy Mar 02, 2016 03:09 PM 
Task reassigned to UCS Tech.
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Courtney Croy Mar 02, 2016 03:09 PM 
Got call back:
Chaniya Marshall
Machine WOU# 20140714[Edit Inv]
Scanner WOU# 20110509[Edit Inv]
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Courtney Croy Mar 02, 2016 02:50 PM 
Left a VM. Waiting for call back.
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Megan Thibeault Mar 02, 2016 02:42 PM 
Task reassigned to Service Request Desk.
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Megan Thibeault Mar 02, 2016 02:42 PM 
Need more information, name, location, w# of
machine it needs installed on. W# of scanner?
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Courtney Croy Mar 02, 2016 02:32 PM 
GA Ed department:
They already have the scanner -- Just need 
installation and CD for installation.
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