Service Request Ticket

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Service Request Information

CONTACT	Name	Parpart, Jerrie Lee	Date	Mar 03, 2016 02:37 PM
	Department	Library & Media Services	Phone	88419
	Location		Email	parparj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141142 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BZTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101466 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705; CANCELED JUNE2019 [Adobe CC2015(named user)MAY2016 - Add adobe CC desktop order#9075]
	Wired NIC	98:90:96:D5:7F:28

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	May 06, 2016 01:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	May 06, 2016 01:43 PM	Did the delivery and setup. Updated the inventory. DONE!!	Add Attachment
Ranjit Kayastha	May 03, 2016 12:07 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	May 03, 2016 12:06 PM	She called. Friday 11 am appointment	Add Attachment
Ranjit Kayastha	May 03, 2016 11:44 AM	Left VM asking for availability.	Add Attachment
John Rushing	May 03, 2016 10:45 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	Apr 28, 2016 04:03 PM	ran OS updates	Add Attachment
John Rushing	Apr 28, 2016 09:39 AM	Uninstalled Adobe CS 5.5 and installed Adobe CC 2015.	Add Attachment
Tricia Flaherty	Apr 27, 2016 05:34 PM	order#9075 has been made to get Jerrie Adobe CC2015 "named user" subscription, please install Adobe CC desktop from T:\Adobe CCE\CCEPackages\CC2015\CreativeCloudSet-Up.exe and show her how to login with her Adobe ID and download applications(make sure she has accepted invite first which was sent 4-27-2016).	Add Attachment
John Rushing	Mar 18, 2016 09:50 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Mar 18, 2016 09:50 AM	emailed Jerrie that computer is ready for delivery.	Add Attachment
John Rushing	Mar 18, 2016 09:33 AM	PageMaker v7.0 is installed. It does come up with a message that states there are known issues with Win 7 but allows the install to continue.	Add Attachment
John Rushing	Mar 11, 2016 09:39 AM	RAM has been installed. I also installed some missing Adobe apps like InDesign. She also asked for PageMaker v7.0 to be installed from old Lib Lic. It was on her 20101466 station.	Add Attachment
Tricia Flaherty	Mar 10, 2016 11:04 AM	They have purchased Extra RAM for this station, it came in today and needs to be installed	Add Attachment
John Rushing	Mar 10, 2016 08:15 AM	Sent Email to schedule delivery time.	Add Attachment
Megan Thibeault	Mar 10, 2016 06:46 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Mar 10, 2016 06:46 AM	Please take care of this GFA.	Add Attachment
Ruby Tidwell	Mar 08, 2016 02:49 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 08, 2016 02:49 PM	Had to run a few times; it kept encountering errors. It looks like all the software is there now though & functioning fine. Back on the shelf.	Add Attachment
Ruby Tidwell	Mar 08, 2016 10:41 AM	Moved in AD	Add Attachment
Ruby Tidwell	Mar 07, 2016 04:33 PM	started install -- seems to be working so far	Add Attachment
Shina Oladiti	Mar 07, 2016 11:06 AM	The installation disk* for the above software is on Ruby's desk. Kindly follow up on it.	Add Attachment
Shina Oladiti	Mar 07, 2016 11:03 AM	All required software is been install except Adobe Design Premium CS5.5 WIN from P0081871; Asked Tricia for MEDIA(P00822254) serial key on T:\Adobe Creative Suite\Adobe CS5_5 Suites\AdobeCS5_5DesignPremWIN. The installation dick for the above software is on Ruby's desk. Kindly follow up on it.	Add Attachment
Dyl Karbia	Mar 04, 2016 09:38 AM	Imagine the machine at the moment. It is located on the imaging desk.	Add Attachment
Tricia Flaherty	Mar 03, 2016 05:25 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 03, 2016 05:25 PM	TRANSFER from old CPU W#20101466: Adobe Design Premium CS5.5 WIN from P0081871; Asked Tricia for MEDIA(P00822254) serial key on T:\Adobe Creative Suite\Adobe CS5_5 Suites\AdobeCS5_5DesignPremWIN Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705 download latest version here: https://www.oxygenxml.com/xml_editor/download_oxygenxml_editor.html and use license info at: T:\OxygenXML_Editor\XMLEditor_v17	Add Attachment
Sarah Pettigrew	Mar 03, 2016 02:37 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Jerrie Parpart in LIB 208. The WOU # of the new computer is 20141142 and the new monitor is 20140877. The WOU # of the old computer is 20101466 and the old monitor is 20101495. There is additional ram on order #9021. The new equipment is on the GFA shelf in the hallway.	Add Attachment