Service Request Ticket

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Service Request Information

CONTACT	Name	Elder, Nathaniel	Date	Mar 03, 2016 02:47 PM
	Department	Library & Media Services	Phone	88898
	Location		Email	eldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5ZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101469 SR59528 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	98:90:96:D5:7E:7E

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Katie Halvorson	Mar 17, 2016 02:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Mar 17, 2016 02:11 PM	Hello, Ranjit was going to return to install Millennium for Nat Elder and I once we had figured out what its server's name was. We did AND we found a local copy of the installer on our I: drive. Long story short, we're good now and if there's an open ticket it can be closed. Thanks!	Add Attachment
Ranjit Kayastha	Mar 17, 2016 08:44 AM	Only needs the Innovative Millennium software left to be added. He left so I couldn't ask him yesterday. I called him and let him know about the software. I need to ask Tricia as I don't find the software.	Add Attachment
Ranjit Kayastha	Mar 17, 2016 08:43 AM	Setup is completed.	Add Attachment
Ranjit Kayastha	Mar 16, 2016 03:02 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Mar 16, 2016 07:55 AM	Please see if we have the additional software he is requesting. See email below.	Add Attachment
Megan Thibeault	Mar 16, 2016 07:54 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Megan Thibeault	Mar 16, 2016 07:54 AM	**This is an email** Nat, Would this afternoon around 3:30pm work for you? Thanks, Megan	Add Attachment
Megan Thibeault	Mar 16, 2016 07:54 AM	**This is an email** Wednesday should be fine. The only additional software I need that I can think of right now is Innovative Millennium. It's our old library software. We are still running a Millennium server in UCS. We still use that server to gather information from even though we no longer have support from that company. Nat Elder	Add Attachment
Megan Thibeault	Mar 10, 2016 06:50 AM	**This is an outgoing email** Hi Nathaniel, We were just following up with you regarding a service request that we have for you. (#59528) Description: NEW EQUIP SETUP: (GFA) Deliver Dell OptiPlex 9020 replacing W#20101469 to Hamersly Library 209 Is there any additional software you need on this machine besides Adobe Acrobat DC and the basics (MS Suite, browsers)? Do you have any availability for the delivery and setup of this new machine next Wednesday(3/16)? If not, Thursday or Friday? Thanks, Megan Eichler	Add Attachment Public
Babatunde Idahor	Mar 09, 2016 11:25 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Mar 08, 2016 03:42 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 08, 2016 03:42 PM	Performed standard setup and installed Acrobat Pro - it's back on the shelf now.	Add Attachment
Ruby Tidwell	Mar 08, 2016 03:41 PM	Moved in AD	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:42 AM	Task reassigned to New Equip. Setup.	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:42 AM	This one wasn't started - imaging now	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:23 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ruby Tidwell	Mar 08, 2016 09:23 AM	I think this one is done - it's back on the shelf. Shina, can you confirm - is this one done? If so (including special software), please reassign to UCS Tech.	Add Attachment
Dyl Karbia	Mar 04, 2016 09:39 AM	Imagine the machine at the moment. It is located on the imaging desk.	Add Attachment
Tricia Flaherty	Mar 03, 2016 05:33 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Mar 03, 2016 05:33 PM	TRANSFERRED from old CPU W#20101469: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015; Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Sarah Pettigrew	Mar 03, 2016 02:47 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Nathaniel Elder in LIB 209. The WOU # of the new computer is 20141143 and the new monitor is 20140932. The WOU# of the old computer is 20101469 and the old monitor is 20101498. The new equipment is on the GFA shelf in the hallway.	Add Attachment